Cool FramesReviews of coolframes.com

Response from Cool FramesJul 2, 2019

Thank you very much for giving us a try, and for your feedback with us! We are very glad to hear that we were able to get you the frames you wanted and that you had a great experience with our staff. Your order should have included a Cool Cash (Gift Card) balance that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Response from Cool FramesJun 27, 2019

Thank you very much for giving us a try, and for your feedback! We are very glad to hear that it was a seamless process, and we hope that you are currently enjoying your new glasses! Your order should have included a Cool Cash (Gift Card Balance) that do not expire, are transferable, and can be applied toward a future purchase. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Response from Cool FramesJun 27, 2019

Thank you for giving us a try, and for your feedback. Unfortunately, the frames you had selected were on back-order with the manufacturer and were not available. We had reached out to see if there was any other color you may have wanted, or if you wanted to wait for the back-order. We are very sorry to hear that you did not like the frames ultimately after you received them, but the restocking fee is assessed by the manufacturer for returned products. If you exchange the frames instead, you would receive the full value of the frame toward the exchange. If you have any additional questions please contact us directly: 1-888-293-4755

Response from Cool FramesJun 25, 2019

Hello, Thank you for giving us a try, and for your feedback! We are glad to hear that you do like the frames; unfortunately the manufacturers do assess a re-stocking fee for returned merchandise. Please reach out to us directly and we can reach out to FYSH in terms of an exchange and/or refund. 1-888-293-4755

Response from Cool FramesJun 27, 2019

Thank you for giving us a try, and for your feedback! Please be advised, orders with prescription lenses can take about 7-10 business days to process prior to shipping. The lens manufacturing process can take up to 3-5 business days to make the lenses, and our opticians cut, and install them in your frames at our lab. They are then inspected to verify the prescription and check for any defects on the frames/lenses. Looks like this order was completed for you in just under 7 business days, and we hope that you will enjoy your new glasses! If you have any additional questions or concerns please contact us directly. 1-888-293-4755

Response from Cool FramesJun 27, 2019

Thank you very much for giving us a try, and for your feedback! We are very happy to hear that we were able to find the frames in the color that you wanted, and that you are currently enjoying them! Your order should have included a Cool Cash (Gift Card) balance; they do not expire, are transferable, and can be applied toward a future purchase. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Response from Cool FramesJun 27, 2019

Thank you very much for giving us a try, and for your feedback! We are very happy to hear that we were able to provide you a good shopping experience, and we hope that you are currently enjoying your new glasses! Your order should have included a Cool Cash (Gift Card) balance; they do not expire, are transferable, and can be applied toward a future purchase. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Response from Cool FramesJun 27, 2019

Thank you very much for giving us a try, and for your feedback! We are very happy to hear that we were able to find the frames you wanted, and we hope that you are currently enjoying your new glasses! Your order should have included a Cool Cash (Gift Card) balance that does not expire, is transferable, and can be applied toward future purchases. Please let us know if you have any additional questions or concerns. 1-888-293-4755