Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

SHERI G.
Aug 17, 2019
Glasses are very crooked....took them…
Glasses are very crooked....took them to the eye doctor twice ....need them adjusted again, third time. Otherwise it was fast service. The color was disappointing, color was prettier on the inside.
Response from Cool FramesAug 19, 2019
Thank you for your feedback! Please be advised that frames can be adjusted at any local optical store. If the frames are defected in any way we will gladly exchange them for you. We are here to work with you and assist you in the best way possible!
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Kevin S.
Aug 17, 2019
Frame
excellent! the service was quick and the item was exactly what it said on the screen.
Response from Cool FramesAug 22, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
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MB
Aug 17, 2019
Love my frames
Love my frames
Response from Cool FramesAug 22, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
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Richard Le V.
Aug 17, 2019
Very happy with this company
Very happy with this company. They found a discontinued frame for me that is the most comfortable I have ever had. No other retailer was even willing to try to find it for me. Arrived across country in only a few day at a very reasonable price. Thanks for your extra effort.
Response from Cool FramesAug 22, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
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John B.
Aug 16, 2019
Frames were advertised to have been…
Frames were advertised to have been made in France.They, of course, we're made in China.The honesty of NYC business people marches on.
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Mike
Aug 16, 2019
Everything was great except I noticed…
Everything was great except I noticed that one of the lenses were chipped...
Response from Cool FramesAug 19, 2019
Thank you for your feedback! If the lenses are damaged in any way, we will gladly replace them for you. All of our frames and lenses go through inspection prior to shipping. You may contact us at 1(888)-293-4755 or email us at [email protected] and we will gladly assist you!
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Hann
Aug 16, 2019
Great frames
Great frames. Great price.
Response from Cool FramesAug 22, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.
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Lorraine H.
Aug 16, 2019
frames
quick service and great pricing on another company's web page they wanted about a hundred dollars more for the same frames I got from coo frames
Response from Cool FramesAug 22, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.
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