Himanshu G.
The price match policy is joke
The price match policy is joke , Sales team is not willing to accept and respond .No email response worst experience

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
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4,546 approved reviews, newest moderated first
Himanshu G.
The price match policy is joke , Sales team is not willing to accept and respond .No email response worst experience
VisionOver40
Cool Frames beat the competitors best price and my frames arrived quickly and packaged well. I wouldn't hesitate to buy from them again!
Response from Cool FramesSep 5, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.
Terry
Great looking fab colour very pleased, excellent service many thanks
Response from Cool FramesSep 4, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.
Simon benoit C.
Bon service. Livraison rapide et bon produit.
Response from Cool FramesSep 4, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.
Jim S.
Local provider told ms frames were obsolete, couldn't get them. CoolFrames had them and lenses too and they're perfect. Great how they contact the eye dr to get prescription info.
Response from Cool FramesSep 4, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.
Celeste R.
Got my frames quickly and without any damage!
Response from Cool FramesSep 4, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.
mark
Thank you for a pleasant experience. Would highly recommend CoolFrames.com
Response from Cool FramesSep 4, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.
Larry S.
Promptness and excellent quality.
Response from Cool FramesSep 4, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns.