Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

Dave
Sep 14, 2019
Quick
Quick, professional, and knowledgeable service. Very reasonable prices
Response from Cool FramesSep 18, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns. 1-888-293-4755
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Rachel S.
Sep 14, 2019
Just what I ordered
Kept me informed from the beginning. Confirmed the order placed, notified if frames were in stock, when the frames were on their way. My frames were high end designer which were ALL original (no knock offs)
Response from Cool FramesSep 18, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns. 1-888-293-4755
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David S.
Sep 14, 2019
Very well satisfied would but again.
Very well satisfied would but again.
Response from Cool FramesSep 18, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns. 1-888-293-4755
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I bought them sunglasses and paid A $ 623 khaled I.
Sep 14, 2019
Very bad experience
I bought sunglasses( dior 0219s) and i paid $ 623 as the original sunglasses from Dior and unfortunately they sent to me fake glasses and even did not send original glasses case or any warranty or instructions
Response from Cool FramesSep 17, 2019
Thank you for your feedback. Please be advised that all of our frames are ordered directly from the manufacturer, which we can provide an invoice for proof. If you are not satisfied with your new frames, you may contact us at [email protected] and we will gladly provide you with return instructions. All of our frames are 100% authentic and brand new which are ordered directly from the manufacturer.
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PH
Sep 14, 2019
I found the brand and styles I wanted…
I found the brand and styles I wanted all in one place; so many choices! I appreciated having the options and detailed measurement information. Fast delivery service too. Thanks
Response from Cool FramesSep 18, 2019
Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience, and it was a seamless process. We hope that you are currently enjoying your new glasses! Your order should have also included a Cool Cash (Gift Card) balance that do not expire, are transferable, and can be applied toward a future purchase. Please feel free to reach out to us if you have any additional questions or concerns. 1-888-293-4755
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Wojciech F.
Sep 14, 2019
Recommended
Very good selection. Professional. Quick delivery. Recommended.
Response from Cool FramesSep 17, 2019
Thank you very much for your patronage with us! We are glad to hear that you were satisfied with your purchase and we appreciate your feedback! Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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Ka
Sep 13, 2019
defective inventory, poor customer service
Was sent a defective set of frames. Customer service was rude and unhelpful. Finally agreed to exchange for a non-defective pair... surely they’ve received them by now, but have neglected to contact me or send new pair. This is the 2nd time CoolFrames has messed up my orders, so sill never be going through them again. Plus, when shipping says 1-4 business days, you really should receive your glasses before a week and a half (no holidays).
Response from Cool FramesSep 17, 2019
Thank you for your feedback. We can gladly replace the frames for you if they are defective. We appreciate you making your purchase with us and being one of our valued customers. We are here to work with you and we will rectify this issue for you accordingly. If you have any questions or concerns please contact us at [email protected] and we will gladly assist you further.
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Bill S.
Sep 13, 2019
Great price
Great price. Tracking was good. Got them I two weeks.
Response from Cool FramesSep 17, 2019
Thank you very much for your patronage with us! We are glad to hear that you were satisfied with your purchase and we appreciate your feedback! Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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