Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

Lilly G.
Mar 2, 2020
Nice frames
Nice frames. No problems.
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Kathleen
Mar 1, 2020
Great price and customer sevice
Great price and customer sevice
Response from Cool FramesMar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience with our customer service and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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Anita
Feb 29, 2020
Great communication
Great communication. Tells you the status of your order and on time shipping.
Response from Cool FramesMar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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Shaun K.
Feb 29, 2020
Bent Frames, No Replacement
Received a set of frames that were bent. Provided a photograph of the frames and was told via email that I needed to take them to a professional to have them fixed. I now have to pay money to another person to fix frames that I just paid for brand new. Will not do business here again.
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James M.
Feb 29, 2020
I ordered my frames and the delivery…
I ordered my frames and the delivery time was on target, and the frames were in great condition. and they were a perfect fit. I would do business in the future and refer family and friends to Cool Frames.
Response from Cool FramesMar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that you would recommend us to others. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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Lian
Feb 29, 2020
Great service
Thanks for your service
Response from Cool FramesMar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience with our service and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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CT C.
Feb 29, 2020
Good price
Good price, fast turn.
Response from Cool FramesMar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you found a good price with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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Customer
Feb 29, 2020
Poor customer service
The prescription was written incorrectly by my doctor. CoolFrames contacted me about it and I told them to make the lenses only for reading. They did not follow my instructions. The lenses had to be remade and I had to pay $30. They are the experts and should have known better and presented questions to me to assure we had a meeting of the minds. When the frames were sent back with the new lenses the glasses literally fell off my face. CoolFrames told me I would have to take them to someone locally to have them adjusted. The frames fit fine before they had to replace the lenses. Very disappointed in this first experience with CoolFrames and will not buy from them again.
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