Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
Daniel R.
Fast delivery and a great price. Nothing to complain about.
Response from Cool FramesMar 19, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Customer
Repeat customer. Reliable great prices and fast delivery
Response from Cool FramesMar 19, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that you would shop with us again. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Kitten
The frames I got look beautiful on me but it seems like the prescription is a little off on one side. And it makes me see rainbows on everything
Jan M.
Would give 5 stars, but when my glasses were returned to them as 'undeliverable' no one let me know. Instead, after not receiving them several days after the expected date, I tracked the order. Once I contacted them, I had to pay extra to have the order shipped to me. Overall, I'm pretty satisfied. The lenses are great so far. The frames need adjusting....they're a little wide and slide down my nose.
Martha H.
Loved the frame and the fast delivery
Response from Cool FramesMar 19, 2020
Thank you very much for your patronage with us! We are very glad to hear that you like your frame and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Vipin J.
!!! STAY AWAY FROM COOLFRAMES.COM !!! I wished I could have given 0 star. BIG FRAUD COMPANY. I asked price adjustment with another autentic retailer, they are authorized retailer. I confirmed with Persol/ manager from coolframe refused and disconnected and later I see he canceled my order WITHOUT my confrimation and dedecuted my 20$. NOW i AM FIGHGTING BACK TO GEDT MY 20$. HE IS SO RUDE, NOT EVEN COMING TO CALLS.
Lori S.
Good product at a fair price. Customer service department could be more helpful and answer emails
EO
I received the item as ordered in a good amount of time. The frame wound up being too small for my face. Why does Coolframes have the customer pay return shipping plus charge us 20% “restocking fee”? I get it. It’s retail and it’s all about revenue generation - even when you don’t make a sale. But I order online because I can’t be I’m Brooklyn [from where this item was apparently shopped] and so took a chance that the item would be a good fit. Why penalize the customer for shopping with you, in good faith, only because the item did not fit??? This transaction just promotes the message that the eyeglasses industry is one big scam. 20%??? Really??? Very disappointing!