Cool FramesReviews of coolframes.com

My frames are PERFECT and arrived early!!! I saw my frames at my optometrist and saved over $200 plus they arrived 2 days early! I called with questions And spoke with Eton who was very helpful as well!!!

It has been a month and not a word about the status of my order. Still processing after one month. I was charged for the glasses prior to them being shipped

delivery date delayed 5 days.

When I first ordered these glasses online a little over a year ago I received great service. No issues. I love my glasses. However; when the frame broke and I was trying to figure out about my warranty, I was told I didn't have one so we can't do anything for you. Woman on e- mail said she checked with the company and they confirmed I had no warranty. Well, I found my actual transaction receipt and e-mail confirmation and I did purchase an extra year warranty, so I was covered. I was told curtly to send the glasses in. I did. I had them padded with bubble wrap to make sure they didn't fly around the box. When I got them back, they were in a box with absolutely no packing materials whatsoever. I could hear them flying around the box. Luckily they weren't broken. Not only that but the glasses had So many nasty fingerprints on them. It was disgusting, like they don't even care about the glasses. Especially with a COVID virus going on and they were filthy! I had to wash them several times. Needless to say, they won't be getting my business anymore. A company is only as good as how they handle an issue when it comes up. In this case, not very good!

Glasses fit great! Came on time.

Took way too long to receive a message stating my glasses could not be sent without paying additional charges - weeks went by and I was not informed. Very frustrating and disappointing

I was promised overnight delivery and did not receive it. I had to chase down my package which was 30 miles away. I did not receive a credit for the extra I paid for the delivery, even after contacting CoolFrames twice. Lucille

Very bad service. Customer service doesn’t care about us. As soon you order the item, they won’t help you. My item got delivered to wrong address and they don’t care and says it showed as delivered in our system.