Cool FramesReviews of coolframes.com

23rd September - they have arrived today! Really pleased with them, quality lenses with perfect progressive prescription. So good quality product, and not Coolframes fault that got lost in shipping, but the customer service when I asked them to follow up with UPS as tracking showed the shipment had stalled, left a lot to be desired - they simply didn't appear to want to go to any trouble. Ordered 1st Aug btw. But happy now I have my eyewear, so I've increased my rating to 3 stars from my original 1 star Original post 8th Sept 2021 - I ordered Versace eyewear frames with progressive lenses on 1st Aug 2021 - and it's now 8th Sept and I have still not received. I have emailed Coolframes, 2 weeks after UPS tracking showed frame package had not moved at all, asking Coolframes to follow up with UPS. I was told to wait another week. Emailed several times more and absolutely no response whatsoever. Very disappointing, to say the least. The sale isn't over until the item is delivered, Coolframes.

I ordered prescription glasses from CoolFrames. The first time I received the glasses with one lens missing! I returned the item and told them about the problem. They sent a replacement with the lens popped out. I put it back in the frame but the RX was WRONG. Never ever again.

Genesis from customer service was awesome with helping me with my order, received my glasses and I was so happy with my purchase, I ordered 2 more pairs and I'm excited about receiving them. I definitely would recommend COOLFrames.

The prescription sunglasses were delivered after 40 days from purchase date. They turned out to be defective with the transition feature. Couldn’t neither read nor see at distance. CoolFrames refused to fix it or refund. So, I lost the money. This company is not reliable and you could loos your money or get a defective product.

I ordered two pairs of frames with overnight shipping. The next afternoon..no frames..”still processing” according to the website. Mind you, my glasses are broken, so I didn’t mind spending $29.99 on overnight shipping. I call up their customer service number to find out what the status is. The order is “still processing”, and only now they advise that there is a “1-4 day processing time”, and then the order ships. There was no mention of this at the time I placed the order. When I decided to cancel the order, only then do they mention the “$20 cancellation fee”. So I’m going to get charged $20 for their inability to do their job? Not likely!

I have Never bought glasses online before, but Cool frames made it so easy! My lenses are prefect, my glasses are the ones I picked out and the customer service was hands down the best!

Buyer Beware! Bought frames from them and get the total runaround on warranty return for defective frames. Restocking fees, return fees, what a ripoff!

I ordered a pair of prescription glasses from Coolframes. They arrived within three days and fit me perfectly.