Cook's DirectReviews of cooksdirect.com

I ordered 2 of the MatferBourgeat Carbon Steel Fry 11 inch pans in September. On September 23, 2015 I was charged the sum of $127.98 On October 23 I received an e-mail that said , so sorry, the p[an is not available until December due to the high volume of sales. It makes me very angry that my account was charged before it was clear that the pan was available for shipment. I think this is a very poor way of doing business and I will not order from Cooks Direct again. I frequently use the internet for on-line shopping and I have never been charged until the product was sent.

Ordered black steel pan as highly recommended by cooks. Credit card charged. Then I get an email weeks later advising that my pan is back ordered and won't be shipped until mid November!

I cannot rate this company because I have ordered one item, which was backordered with an expected delivery date of about now, and I have heard nothing from the company as to whether the item will be delivered as promised or is further delayed. I am used to more contact from a seller for an item backordered for longer than one month. As this was a gift, I am more concerned than I might be if I simply ordered the product for myself. What surprised me was the response to "Laurence" from Cooksdirect's customer service, which is included in these reviews - it was poorly written and surprisingly rude. I had originally rated this company as "average" but changed my rating based on the lack of nuance or sensitivity to that customer who spent money with this company when he could have spent his money for the same product anywhere else. Someone else should be in charge of their public face, and it was this response that has prompted me to NEVER purchase any other item from this company, again. The nature of a company is often revealed under the stress of a complaint (whether real or perceived, it doesn't matter) - good companies, reliable companies, companies that deserve my hard-earned dollars step up, and address the issues truthfully, without any unprofessional edge of snark or scolding, with a genuine apology.

This was our first, and last, purchase experience from the cooksdirect.com website. After several weeks of waiting, they finally responded that they were out of stock, back ordered, and that Amazon would be in touch with a refund. So far, no word from Amazon.com, and the cooksdirect folks need to get their act together. This is "customer service" at its worst. We still want the skillet, and would have much preferred an intelligent response (not a "blow off") on the status of the cooks.direct back order e.g. will this item be in stock again (if so, when) or has it been discontinued. Going forward, I'd be shocked if someone at cooksdirect.com took the time to look up my order, and provide me with a more intelligent response. (My contact information is included with the order.) If they choose to ignore this comment (and I suspect they will), they are wasting their money, and my time, on surveys like this.

On August 9th I ordered at frying pan. I was told that I ordered one of the last two. The pan never came. When I called, the woman on the phone told me that since I didn't have a delivery tracking number, she couldn't help me. So I wrote to the website and was told the next day that the pan would be delivered in late October or November. No explanation. And yet my credit card was charged. I would order from this firm again only if the CEO promised to deliver the order to my house himself.

HAVE NOT RECEIVED MY ORDER, OR A REFUND FOR MY PAYMENT. WAS TOLD THE ITEM WAS BACKORDERED LAST MONTH, WILL SHIP IN SEPT. WELL, HERE IT IS, IT'S SEPT, AND NOTHING....NOT EVEN AN UPDATE. ANGER AND FRUSTRATION IS GROWING.

I purchased a $600 item, and before it was shipped I found it for $500. I called and asked if they could match the price or even lower it, I would be crazy to pay $100 more for the same item. They refused, so I cancelled the order. They wouldn't give me a full refund but instead charged me $157 to restock and return ship..... Never doing business with these people again.

They called me to tell me I had to pay extra for a warranty, I told them ok, I called to get a paper for a warranty, and they told me they didn't know what I was talking about and the lady in charge would call me back...she never did. I am in the process of disputing the charge with the credit card company