Cook's DirectReviews of cooksdirect.com

The box it was packed in could have used some additional packing material as my handle was poking out when it arrived. My second complaint is that no direction was included for the best way to season my pan. I had to research on the internet on how to proceed and the need to remove the protective coating that is applied to the pan for shipping. This would have been extremely helpful and would have saved considerable time. That being said it is a fantastic pan and I feel I will be very satisfied with my purchase.

I did not receive my tracking information via e-mail when my order actually shipped. I had to contact your customer service line twice to have the info sent to my e-mail. Order made it on time, but I was a little frazzled by the ordeal.

Received order in timely matter. Was able to get product I wanted

No problems. Item was as described. Fast shipping. Good product.

Good product if I could remember what it was!

Had to call to ascertain delivery date which was accurate when I got it, but long lead by today's standards.

Ordered three baking trays. They arrived ahead of time and were fine.

There are only few online stire that actual customer services still exist, cook's direct reponse my missing part with professional and no hazal for me