ConzollReviews of conzoll.com

Response from ConzollMar 6, 2024

Dear Sherry, We sincerely apologize for the delay in the delivery of your order. We understand the inconvenience this has caused and we want to assure you that we are taking immediate steps to rectify the situation. Unfortunately, our factory was closed for over two weeks due to scheduled holidays, which unexpectedly impacted our production timeline. We acknowledge that this delay falls short of the service standards we aim to uphold. Rest assured, we are actively working to expedite the production process to fulfill your order as quickly as possible. Additionally, we will be closely monitoring your shipment to ensure it reaches you promptly once it leaves our facility. Thank you for your understanding and patience. We value your business and are committed to providing you with the quality service you deserve. Sincerely, Conzoll.com

Response from ConzollMar 6, 2024

Dear Jennie, We sincerely apologize for the delay in the delivery of your order. We understand the inconvenience this has caused and we want to assure you that we are taking immediate steps to rectify the situation. Unfortunately, our factory was closed for over two weeks due to scheduled holidays, which unexpectedly impacted our production timeline. We acknowledge that this delay falls short of the service standards we aim to uphold. Rest assured, we are actively working to expedite the production process to fulfill your order as quickly as possible. Additionally, we will be closely monitoring your shipment to ensure it reaches you promptly once it leaves our facility. Thank you for your understanding and patience. We value your business and are committed to providing you with the quality service you deserve. Sincerely, Conzoll.com

Response from ConzollMar 6, 2024

Hi Norine, thank you for your purchase, I checked the replacement shipping status, your package was delivered on 12, Feb. Here is the tracking info for you: https://t.17track.net/en#nums=UJ293013044YP

Response from ConzollJan 30, 2024

Hi Basel, I hope this message finds you well, and I sincerely apologize for the inconvenience you've experienced with your recent order. We deeply regret that the product did not meet your expectations, and we understand your frustration. BTW, we did claim on the detail page that the product does not include the frame. Sincerely, Conzoll Team

Response from ConzollJan 25, 2024

Hello Moctezuma, I'm sincerely sorry to hear that you had a less-than-satisfactory experience with our service. Your feedback is valuable to us, and we genuinely apologize for any inconvenience caused. We take customer satisfaction seriously, and I would appreciate it if you could provide more details about the specific issues you encountered. This will help us address the concerns and make necessary improvements. Thank you for bringing this to our attention. Best regards, Conzoll Team

Response from ConzollJan 25, 2024

Hello Tonya, I apologize for any inconvenience you've experienced. I'm sorry to hear that you haven't received your order. To assist you further, could you please provide me with your order number? Once I have this information, I'll look into the status of your order and work on resolving the issue. Thank you for your patience.