ConveraReviews of convera.com

We have always had a great experience working with Convera. As a company that frequently handles currency transactions, the Convera team (in particular Steven – one of the FX dealers, who handles our account) are always friendly, professional, and ready to assist with any queries. We look forward to continue working with Convera as both of our businesses continue to grow.

We have been a Western Union customer for a number of years and have explored other platforms to take advantage of better rates. However, since the acquisition of WU by Convera, our account manager Ms Claire Knowles has always kept us informed of upcoming rate activity and provided expert advice without any added pressure towards decision making. I think it is important to mention that Claire and Convera communicate at the rights times which we feel is a good balance. The Convera Edge platform is user friendly and the support from Claire is always there when required, particularly when setting up new supplier bank details on occasions. We are also very grateful for event invitations where we have met with the Convera team to discuss future business activities. These were very well organised and managed by Michelle Baker.

5 Stars to our FX rep... DG is always available, very helpful and proactive with suggestions. 3 Stars for back-office setup timing/implementation. My expectations may be the problem, but delays are common.

We have been extremely pleased with Convera's exceptional customer service. Their team responds promptly to issues or claims, ensuring our needs are met swiftly and efficiently. Thanks to our account representative, Richard Taylor, whose dedication and professionalism have made our experience even more outstanding. Thank you, Convera, for your unwavering support!

I have been working with Sean for 13 years, and the service has been consistently outstanding. Sean is always happy to help with all our FX requirements and goes out of his way to provide assistance whenever needed. The back-office team is highly efficient, ensuring smooth and hassle-free transactions. I highly recommend this amazing company for their professionalism and dedication

The service we receive has exceeded our expectations and we would have no hesitation in recommending them. Our Corporate FX Dealer is second to none and often goes above and beyond.

As with all service companies the experience is as good as the personnel who staff it. We have been fortunate enough with Convera to have a staff member at the end of the phone who not only is efficient but a pleasure to deal with. Any company having their phones manned by staff members like Claire Knowles could not fail to be successful. We have repeatedly been wooed by other currency traders but would not consider leaving Convera for as long as someone as open, honest and cheerful as Claire deals on our behalf. A good training model for others we would suggest.

We have been using Convera's GlobalPay platform for several years now. The support system is excellent. We have been with different account managers (including the Toronto Dealers team) all are very nice people to work with and are helpful and supportive including their technical support. Highly recommended!