Ben M.
Absolutely horrible experience
Absolutely horrible experience. I paid for a webinar CE and was never sent a zoom link. I attempted to contact customer support for nearly an hour. I eventually reached someone and they let me know that since I was now over 30 minutes late, I would not be able to take the class. Ultimately, contractor training center made a mistake (which happens) and did nothing to correct. Not being able to reach customer support for an hour is unacceptable.
Response from Contractor Training CenterJun 26, 2026
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had. We understand how frustrating it must have been to not receive your course link and to have difficulty reaching our team, and we take full responsibility for the inconvenience this caused. We acknowledge that regardless of the circumstances, you were unable to attend the course you paid for and that is simply not the experience we want any of our students to have. As a result, we did offer a full refund to make this right. We want to assure you that our customer support team is committed to being available and responsive, and we are continuously working to improve our communication and delivery processes to ensure this does not happen again. We value your business and hope you will give us the opportunity to provide you with the experience you deserve. Please do not hesitate to reach out to us directly if there is anything further we can do for you.