Contractor Training CenterReviews of contractortrainingcenter.com

Response from Contractor Training CenterSep 9, 2026

I'm sorry for the frustration. Access is actually granted right after purchase. You should have received a login email with your details. These sometimes end up in the spam or junk folder. I personally just sent that email over to you again. Please reach out if you need any assistance, and I'll be happy to walk you through it.

Response from Contractor Training CenterAug 21, 2026

Thank you for taking the time to share your feedback, and for being upfront about your experience. We do appreciate instructors bringing real-world experience into the classroom, but we hear you that the balance needs to stay focused on the course content, so students get the most value out of their time. Your comments will be shared directly with Sam and taken seriously as we look at how the class is delivered going forward. We hope you'll give us another chance in the future and thank you again for your honesty.

Response from Contractor Training CenterJul 14, 2026

I’m sorry for the rough start and the frustration you’ve described. A shipment with duplicate, damaged, and missing books isn’t acceptable, and while we corrected it, we understand that doesn’t make the experience okay. I’m also concerned you felt customer service was annoyed and that it took multiple tries to reach someone knowledgeable, this isn’t the standard we expect. We’re also going to check the lecture recordings you mentioned and investigate the quality issues. Thank you for bringing this to our attention.

Response from Contractor Training CenterJul 8, 2026

Thank you for taking the time to share this detailed feedback — we really appreciate it. Our course content is built to align with VA DPOR's licensing requirements and approved course curriculum for the NRS credential, which does include the legal/regulatory framework you mentioned. That said, your point about adding more practical, phase-specific guidance on what a licensed home inspector should evaluate (beyond what the county already covers) is well taken, and we'll pass it along to our curriculum team for consideration in future updates. Thanks again for helping us improve the course.

Response from Contractor Training CenterMay 29, 2026

Thank you for taking the time to share such detailed feedback. We’re glad to hear the website made it easy to select your webinar and that the instructions to join were clear, but we’re truly sorry the course delivery didn’t meet your expectations. Our goal is for every continuing education class to stay focused on the advertised topics—HR, customer service, and labor laws—and to be taught in a professional, respectful way. While our instructors may use real-world examples to make the material more relatable, we apologize that the examples and personal stories used in this session felt excessive or off-topic and took away from your learning experience. That’s not the experience we want for our students, and we appreciate you bringing it to our attention. We’re reviewing your comments internally and will be addressing them directly with the instructor to ensure future sessions remain aligned with the course outline and maintain the appropriate tone and focus. If you’re open to it, we’d appreciate the chance to make this right—please contact us at [email protected] so our team can help.

Response from Contractor Training CenterMay 22, 2026

Thank you for sharing your feedback, and we are very sorry for the inconvenience that was caused after the package was in UPS’s possession. UPS noted the shipment was damaged and the books were lost in transit. While we carefully pack every order before it leaves our facility, we unfortunately have no control over issues once packages are in UPS’s hands. That said, as soon as we became aware of the problem, we immediately sent out a replacement shipment to make it right as quickly as possible. If you have any questions or need anything further, please contact us at [email protected] or 888-858-7350. We are always here to help!

Response from Contractor Training CenterMay 13, 2026

Thanks for sharing this feedback, and I’m glad to hear you passed the test. I’m sorry the program didn’t feel helpful for you. Our course is designed as a self-paced study tool so it may not be the best fit if you learn best with an instructor-led format. If you do prefer a classroom experience, our live class covers the same material, just in a guided, instructor-led format. Also, the highlighting guide is intended for students who purchase books without tabs and pre-highlighting, so they can quickly highlight their books and follow along more easily. If you’re open to sharing, we’d love to know what felt lacking in the practice tests. You can reach us at [email protected] or 888-858-7350. We are always here to help!

Response from Contractor Training CenterMay 8, 2026

Thank you for your feedback, and I’m sorry for the confusion this caused. The reason the course originally appeared under Rodney’s name is because the inquiry we received from you on May 2 listed Rodney’s name and email address. Since Rodney was the contact on that inquiry, the draft invoice and course enrollment were automatically created under his name. To clarify, the course is not assigned based on the credit card used. It’s assigned to the person listed as the inquirer/contact when the draft invoice is created. This has now been corrected, and the course has been updated to show your name. If there’s anything else you’d like us to review or adjust, please reach out and we’ll be happy to help.