Container OneReviews of containerone.net

This was my 3rd container, I'm very happy with my container this one was the best condition and price compaired with my others, dealing with Container One was a great experience, make sure to follow up acasionally to make sure everything's on sckedual, make sure you have plenty of extra room for the delivery tree hight and length for the truck, also they usually are low trailers in the back, mine was a 40ft high cube.

I like to thank you everybody was kind and professional even the drivers the Box looks great thank you again Denver

​I paid ContainerOne on August 14th for a 40ft High Cube one-trip container. Over a month later, I'm just now taking delivery of a usable unit at my site. ​Damaged Goods: The first unit arrived on Sept 9th with damaged door hardware, welded bolts through the handle to prevent inspection, and torn weatherstripping caused during loading. They told me I'd have to accept it in that condition, or refuse it. Fortunately they record their calls! That they do not repair them after delivery. Turns out they literally sent it to the yard and the CSC plate is the same as the originally shipped unit, and now the door hardware is replaced and weather strip has been cut and spliced to make the repair. Straight up lies. During the two weeks of stalling they told me that "we're working on it"... "have to locate one", "have to maneuver other units in the yard to get to your's..." etc. They claimed they were working to arrange for a different unit for the past two weeks! If they were simply honest each time, I'd certainly be more understanding! ​Non-Existent Support: My original sales rep completely ghosted my calls and emails once payment cleared. I had to navigate 6 different employees across multiple departments just to get basic status updates. Even those were hard fought (and as stated lies). ​Broken Promises: I was repeatedly promised callbacks on Sept 17, 18, and 21. None happened. I only received action after filing a formal BBB complaint. ​Delivery Mismanagement: After agreeing to a rescheduled morning delivery on Sept 23, the unit was 5 hours late without notice. The delivery manager then claimed via text that they don't commit to delivery times because they don't own the yard. ​Unfair Refund Policy: When I asked to cancel due to their failure to deliver, they threatened to charge me a delivery fee for a order they failed to fulfill. ​ContainerOne advertises itself as an "industry leader," but their lack of internal ownership and customer service tells a very different story. You have no control over what you actually receive or when it will arrive. Save yourself the headache and find a more reputable container supplier, there has to be one out there. ContainerOne is NOT it. Btw I've got time stamped photos, email threads, phone call logs, etc. to support every bit of this and good news they record their phone calls as is stated when you call their business lines. If I could rate lower than (1), I'd happily give them a (-5). Purely frustrating experience.

three hours late

Company was very helpful with our needs. They delivered on a timely matter.

Every person I communicated with at Container One were very pleasant and professional. From Sales, office, dispatchers and driver, the entire team was a class act. The container was exactly as promised.

Driver was friendly and professional. Container arrived in good condition.

After I waited for several weeks to get the container, the driver flipped it on its side. I called customer service and they said they would send me a link to the claims department. No link sent. I had to have a backhoe come and set the container upright. The container itself was in great shape.