Unhappy C.
Don’t expect it arrive on time
I paid for expedited shipping but the contact lenses took so long to arrive I ended up having to buy elsewhere in the meantime. Keep in mind, these are essential medical devices so I didn’t have the luxury of waiting. Most definitely would’ve NOT purchased from here had I know I was going to pay extra for slow shipping. And their shipping rates exceed contracted rates (I assume they pocket the extra) so I basically paid $17 for expedited shipping for contact lens + $100+ for a ton of contact lens I can’t use. 👎👎👎 Edit: The response therein is indicative of how they will take responsibility if something goes wrong which is to say, they won't, and will instead attempt to pass the buck. It's great to hear that "Contactlensking is not responsible for any delays the carriers may encounter" and that expedited shipping means nothing but I'm still out $17 for shipping not to mention the $100+ I paid for the contact lens I can't use. And the thing about the freight rates isn't true, I'm familiar with how much shipping brokers charge and it's definitely less.
Response from Contact Lens King Inc.Oct 26, 2023
HI. I apologize you had a delay in delivery. Our records show we did ship out within the time frame indicated on our website. However, Contact Lens King is not responsible for any delays the carriers may encounter. If the carriers do have a delay, you may call us and we will work with you and try to resolve the situation. If you would like to provide your order information I would be happy to look into what could have caused any questionable delays. Our rates are based on what the freight companies charge us. We appreciate your business and look forward to serving you in the future. UPDATED: I do apologize for your frustration. We stand by that we are not responsible for any delays or issues the carriers may encounter. Once the product leaves the facility it is out of our control and in the hands of the carriers. However, if they do encounter delays or issues we are happy to work with the customer to find the best possible solution, if one can be provided. As previously stated, I would be happy to look into what has happened and look into a solution. I have requested your information through an email from TrustPilot and have received no response. Please provide your order information and I would be happy to contact you with a solution if one can be provided. Thank you.