Jordan G.
Avoid Connecten Internet at All Costs – Shady Practices and Terrible Service
If you’re considering Connecten Internet, don’t. This company is the definition of predatory business practices wrapped in false advertising. Their service is mediocre at best, their support team is utterly useless, and their pricing model is designed to bleed you dry. Let’s start with the “service.” The internet connection is painfully inconsistent — constant lag, sky-high latency, and frequent disconnects that make gaming or streaming nearly impossible. The router interface is an absolute nightmare — no proper access, no port forwarding, no real control. For anyone who understands basic networking, this setup feels like it was intentionally crippled. Then there’s their support team. Level 1 support is a joke — they clearly don’t understand even basic networking terms, and getting to someone competent in Level 2 can take days. Yes, days. When you finally do get a callback, it’s often unhelpful or dismissive. Now let’s talk about money. Their equipment fees are outrageous. You’re forced into a non-refundable rental for their “Outdoor Fortress” setup, which costs a staggering $549, plus a $99 activation fee. And don’t forget — when you cancel, you have to pay out of pocket to ship the equipment back. The only plan that’s remotely usable costs $120 per month, and if you want to pause service, that’ll be $15 per month just to keep your account on hold. It’s highway robbery. I originally signed up after seeing glowing YouTube reviews — but those creators must have been paid, because there’s no way they experienced the same shady, frustrating mess that I did. Bottom line: Connecten Internet is not worth your time, money, or sanity. The internet is unreliable, the hardware is overpriced, and the company’s policies are borderline deceptive. Do yourself a favor — go with literally any other provider. You’ll thank me later.
Response from ConnecTen InternetOct 16, 2025
Thanks for sharing your experience. We are truly sorry that your time with Connecten did not meet expectations. We take claims like these very seriously and want to make things right. First, we apologize for any times you felt our support team was unhelpful. That is not the experience we want for any customer. Our support tiers are intended to get most issues resolved quickly, but sometimes escalations take longer than they should. We are reviewing the ticket and call logs tied to your account to understand exactly what happened and where we failed. Second, on performance and hardware. Mobile and fixed wireless performance can be affected by many factors beyond the router itself, such as tower congestion, carrier backhaul, local interference, and site-specific conditions. Our equipment and the Outdoor Fortress were designed to improve reliability in challenging locations, but no hardware can overcome every external network limitation. To be transparent about costs - the Outdoor Fortress and activation fees are disclosed at signup, and we will review any account-specific charges and return options if applicable. We want to resolve this for you. Please contact us at [email protected] or call (737) 310-10-10, and we will: review your connection logs and recent speed tests, walk through targeted troubleshooting (antenna placement, band locking, scans), confirm whether a different plan or hardware truly offers measurable benefit in your location, and review any billing or return options if we cannot get service to an acceptable level. If you prefer, request escalation to our Senior Network Specialist and we will prioritize your case. We value honest feedback and will use what we learn from your experience to improve both our product and our support. Thank you for giving us the chance to make this right. Sincerely, The ConnecTen Customer Care Team