ConnecTen Internet Reviews | Read Customer Reviews of connecteninternet.com

ConnecTen Internet Reviews | Read Customer Reviews of connecteninternet.com

ConnecTen Internet reviews

Showing 8 reviews with 2 stars · Clear filters

Todd B.
Oct 23, 2026
Connection drops alot.
Connection drops alot.
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John E.
Sep 3, 2026
While RVing To many times we could not…
While RVing To many times we could not get a strong signal so we had to go thru customer service even when we in a major town. We are at home now and we still get buffering. Unexceptable.
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Jack P.
Jul 17, 2026
Not a big fan every weekend I have to…
Not a big fan every weekend I have to call customer service and they switch servers just to connect to the WiFi,I cannot stream because my tv will not connect to the server to me it’s a waste of time very disappointed with service
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Jean
Feb 23, 2026
Worked okay
Worked okay, pretty good coverage. Don't like who this company hires as spokespersons. They work with criminals, yuck
Response from ConnecTen InternetMar 9, 2026
Hi Jean, Thank you for the feedback and for sharing your experience. We’re glad to hear the service worked fairly well and that coverage was generally good. We also take concerns about our partners and spokespersons very seriously. If you have a specific person in mind or any information about the claims you mentioned, please send the details to [email protected] so our team can review it properly. We want to make sure any concerns are looked into thoroughly. Thank you again for bringing this to our attention. — The ConnecTen Team
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Patrick D.
Nov 1, 2025
Starlink is better but their are limitations.
Just not enough interest in their customers. Good concept…poor technical experience. As much as I’m not fond of Starlink…it’s a far superior service for my needs. Won’t work for everyone because it requires open sky’s for service. But far more reliable then ConnecTen if you have open sky’s in your favor. ConnecTen modem technology is serious lacking.
Response from ConnecTen InternetNov 4, 2025
We’re sorry to hear that your experience with ConnecTen hasn’t matched your expectations. We understand that every customer’s setup and location can make a big difference in performance, and while Starlink works well for some, our goal is to provide reliable connectivity even where satellite isn’t practical. Our team has tried reaching out to review your setup and help improve your connection — please get back in touch so we can take another look and ensure your equipment is optimized. We’d really like the chance to make this right. — The ConnecTen Team
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Megan O.
Oct 21, 2025
When I first got connect ten
When I first got connect ten, the internet was great! Now it doesn’t work half the time and I have to use my hotspot!
Response from ConnecTen InternetOct 22, 2025
We’re sorry to hear that your connection hasn’t been as consistent lately. We’d love the chance to take a closer look and help get things running smoothly again. Please reach out to our support team, we’re here to troubleshoot and find the best solution for you.
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Debbi L.
Oct 15, 2025
you had me buy a new router because our…
you had me buy a new router because our service has been in and out stating that the new router would be two to three times faster and better service. after paying for another router it took less than an hour to figure out that it was just ANOTHER sales pitch and there was no upgrade. we still have spotty service no increase nothing is better all you did is have us giver you more money to have the same spotty on and off service
Response from ConnecTen InternetOct 16, 2025
Thank you for taking the time to share your feedback. We completely understand how frustrating inconsistent service can feel while traveling, and we’re sorry your experience hasn’t met expectations. We checked your recent connection logs and speed tests, and your router has been performing at excellent speeds consistently over 100 Mbps download and up to 65 Mbps upload on Verizon Band 2. The new router wasn’t a sales pitch; it was recommended because your previous model was limited to lower LTE categories and could not access these faster carrier bands. That said, mobile coverage can still fluctuate by location, tower congestion, and weather even with strong signal bars which explains the intermittent experience you’re seeing. Our team is happy to walk you through optimizing your setup (such as antenna placements) to make sure you’re getting the most stable performance possible. Please reach out directly so we can review your current setup together and get your system performing consistently.
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Ron
Jan 13, 2025
I signed up for Connecten in order to…
I signed up for Connecten in order to see if it would work as a replacement for my current internet service. The speed was not the best, especially the upload speed. I have a hotspot with TMobile that is much faster and less expensive. After trying the service for a while, I decided it would not work for me. Instead of letting me cancel online, Connecten required me to speak with a customer rep. Then, once I cancelled the service, I find out that the $199 modem fee is not a deposit but a rental fee. So I paid $199 for using their modem for a month. I will not consider this company again since the service was slow compared to other options and since the fee for the modem is non-refundable.
Response from ConnecTen InternetJan 14, 2025
Thank you for your feedback. We’re committed to transparency and regret the service didn’t meet your needs. The $199 modem fee is a clearly stated one-time rental fee, and we offer a 14-day risk-free trial to ensure customers have time to evaluate our service. The cancellation process, which involves speaking with a representative, helps us improve based on customer insights. We strive to provide clear information and exceptional service at every step. We value your input and are here to assist further if needed. Thank you for trying ConnecTen.
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