ConnecTen InternetReviews of connecteninternet.com

I’ll start with this first. According to my experience over a 2 month period, this service has been spotty, unreliable and extremely frustrating. Over the last 2 weeks I’ve been back home in my driveway in my RV and Verizon, T-Mobile and AT&T all have very good signals here. Yet Connected can’t seem to stay connected. It works for a couple hours then it doesn’t. I call customer service, an hour later it works and then the next day it’s the same thing again. Completely unreliable for someone that uses internet for work. I spent more time on the phone with Connecten than actually being connected to the internet. Keep in mind that I have their highest tier service at $120/month and spent over $400 to get the service and their router. Last night, the service was out again (as it usually was around 6-7pm) and after speaking with someone at Connecten I was told that there is some major issue that they are trying to resolve. I let it go until the morning, thinking they will solve the problem by then. Nope, it is still not working. After calling Connecten and speaking to „Jasper”, he wasn’t thrilled with my frustration and simply hung up on me. Great customer service Jasper! Please stay away from this company, it is great when it works but much of the time it doesn’t’t and you’ll spend a lot of time being frustrated and calling the company. Now I’m convinced that most, if not all of those glowing 5 star reviews for them were paid sponsorships. Read the negative reviews and you’ll see that they all have the same issues. This company is a disaster.

Customer service is horrible. Don’t ever try to cancel due to financial reasons or because you don’t need it anymore. They will not refund any of your money or let you finish out your month that you paid for before canceling. They also won’t give you any return label for The device they demand back so you have to pay for that on top of everything else. Do not use this company. There’s other options out there.

I am looking for an internet provider. Yesterday I found a video recommending Connecten, so I went to their website to check them out. It looked really good, but I had some questions about the service. There was a chat feature on the website, so I connected. During the conversation the representative asked for my name and phone number. I told them that I preferred to not give my personal information until I made a decision. The rep suggested I contact Tyler, the Marketing Manager, and gave a phone number. Today, in the middle of my workday, I received a phone call from a loud-speaking person, identifying himself as Tyler. I told him I had specifically said I did not wish to be called, and he replied, “Well, you got called anyway.” I began to speak again, and he over spoke me, at which point I told him I was just reading through information on his service and had been considering signing up, and again he interrupted me, attempting to move forward with the signup. I told him I no longer was interested, and he replied, “Well, good LUCK, trying…”, and I hung up. I do not wish to do business with rude people. His behavior completely changed my perception of the business.

this business is running by fraudsters and address used in attempt to steal from us. We identified multiple suspicious purchase attempts placed through our website using different names and mismatched addresses. These orders were flagged by our fraud-prevention system as high-risk and were therefore canceled for the protection of our company and customers. Based on our internal fraud-screening results, please exercise caution if you receive order attempts under the names Shneur Wisnefsky or erez Shrem, particularly when the billing and shipping information does not align. Our system detected repeated attempts with varying personal details, which is a strong indicator of fraudulent intent. UPDATE: We discovered that your address was recently used in two attempted fraudulent orders by individuals under the names Shneur Wisnefsky and Arez Shrem. It appears they may be using stolen credit card information—potentially even belonging to your own customers—to place unauthorized online purchases. We wanted to make you aware of this situation as a precaution.

Let me cancel my subscription it stopped working so I wanna stop paying

Told about #6 antenna not working and as of this date 10/27/25 still haven't heard anything from anyone. Edit: received email from trustpilot and they sent following email: Lisa, everything seems to be okay on our end. I don't think the antenna is affecting the connection that much. Verizon is the best network in the area so you should be good. If you still want to replace the antenna, you can order one for $10. Good Evening, Lisa! It has been brought to my attention that you are still having troubles with your unit....In our last correspondence with you, we let you know that we checked your unit, and switched you to Verizon to see if it would help....we also mentioned replacing the antenna and we did not hear back from you.... I'd love to have a conversation and see if I can't get things sorted out with you! Please click the link below to schedule a quick meet with me: I sent email back asking why I needed to pay for an antenna I didn't break? Response back was a copy of their supposed response to this review. Claimed they have tried multiple times to call me and that is a lie, a bold faced lie at that. My phone has NEVER rang with a call from them EVER!!!

If you’re considering Connecten Internet, don’t. This company is the definition of predatory business practices wrapped in false advertising. Their service is mediocre at best, their support team is utterly useless, and their pricing model is designed to bleed you dry. Let’s start with the “service.” The internet connection is painfully inconsistent — constant lag, sky-high latency, and frequent disconnects that make gaming or streaming nearly impossible. The router interface is an absolute nightmare — no proper access, no port forwarding, no real control. For anyone who understands basic networking, this setup feels like it was intentionally crippled. Then there’s their support team. Level 1 support is a joke — they clearly don’t understand even basic networking terms, and getting to someone competent in Level 2 can take days. Yes, days. When you finally do get a callback, it’s often unhelpful or dismissive. Now let’s talk about money. Their equipment fees are outrageous. You’re forced into a non-refundable rental for their “Outdoor Fortress” setup, which costs a staggering $549, plus a $99 activation fee. And don’t forget — when you cancel, you have to pay out of pocket to ship the equipment back. The only plan that’s remotely usable costs $120 per month, and if you want to pause service, that’ll be $15 per month just to keep your account on hold. It’s highway robbery. I originally signed up after seeing glowing YouTube reviews — but those creators must have been paid, because there’s no way they experienced the same shady, frustrating mess that I did. Bottom line: Connecten Internet is not worth your time, money, or sanity. The internet is unreliable, the hardware is overpriced, and the company’s policies are borderline deceptive. Do yourself a favor — go with literally any other provider. You’ll thank me later.

Your product is the worst waste of money! I will be calling this morning, to cancel my account!' And putting my story out on all social media accounts!