ConnecTen InternetReviews of connecteninternet.com

It’s okay overall. Internet is decent most of the time, but it can get kinda spotty now and then. Support could be quicker too. Not bad, just nothing amazing.

I setup a call back through email and received nothing all day Friday, didn’t think anything of it and figured it would maybe take a couple of days. I was on the phone at the time and a number called twice that I didn’t recognize so I didn’t answer right away and moments after I received a text message stating that they called twice and was sent to voice mail. Tyler from connecten; Company : ConnecTen Internet just called 2x and was sent to VM Company: He will inform the company that attempt through me to reach you with no success Me: Yes I was on the phone but waited all day for a call yesterday Company: Well. We got to tou today... we are extremely busy and many people want calls. Today was your turn Me: Ten four that message made my decision super simple thanks for you time Company: Glad we could help. Take care... Now I know people are busy and I was not trying to be rude but the way the text went the company seems to not really care and will get to you when they have the time. If this is the way a company is ran I do not recommend them at all. I’m a department of defense contractor and deal with guys at rv parks because I travel all the time and will let them know and all the government officials I deal with know how this company operates. Update: The company reached out to me personally and apologized for the actions of the employee. I do not hold this company responsible for the actions of this employee and also they have tried to make things right on their part , but I have already moved onto another company. I’m only raising this to three stars for the companies sake and not for the disgruntled employee who pretty much made threats to me after my review. I’m sorry connecten but the only way I’m taking this down is if that employee is terminated. Your sales people are the face of the company and this show what is truly tolerated.

Great when it works

We have been on a trip from Pennsylvania to Colorado, Nevada, Arizona, Missouri, and everywhere in between. I was not prepared for how slow our service was in many of our stops. I contacted Connecten and they were very quick to respond, but I had to call every time we moved. Not sure why the system doesn't automatically scan for good service. We were in Tombstone, AZ (touristy area) and couldn't get better than a 2 upload, even though i had 4 bars of service on my phone. It was suggested that i upgrade to the top plan, but that is quite a jump in price.

I am rating it a 3 star only because of the customer service team. Basically the internet service is fair. Our normal internet speeds are very low. If we move to another location it normally doesn’t work until I contact them via chat and the change us to another service provider. It does not!! Change automatically from carrier to carrier. They say it does but it does not. It did work on our trip in Canada but only with customer service adjustments daily. I sent Tyler a message about my experience but no response. If you are stationary it is a fairly decent unit. I’ve been a customer for over a year. Rating should be a 1.5 or 2 for reliability

The portability of the internet is a huge plus. However, that being said, the signal strength is not that great at all. We often can only run one device and we have to reset the modem 2-3 times a week to have it work properly. We get a LOT of buffering.

We just don't have enough cell signal (even with a signal booster) to get this to work. It's not the company's fault, it's just our lack of cell signal. That being said, customer support and tech support is the BEST I've ever dealt with! I've emailed them several times asking if they can scan my area for a stronger signal, and they respond every time in just a minute or two. Can't ask for any better than that!