Jennifer J.
Customer service is horrible
Customer service is horrible. Don’t ever try to cancel due to financial reasons or because you don’t need it anymore. They will not refund any of your money or let you finish out your month that you paid for before canceling. They also won’t give you any return label for The device they demand back so you have to pay for that on top of everything else. Do not use this company. There’s other options out there.
Response from ConnecTen InternetApr 14, 2026
Hi Jennifer, We’re sorry to hear about your frustration, but we’d like to clarify a few points to avoid any misunderstanding. When you requested cancellation, your service was initially deactivated as per standard process. Once you let us know you wanted to continue using the remaining time in your billing cycle, we reactivated your service immediately so you could do so. You were not charged for any additional cycle, and as explained, billing is only finalized once the equipment is returned. We also made multiple attempts to reach you by phone and email, including offering discounted plans and even a free suspension option to help with your situation. Return shipping responsibility is outlined in our policy and shared at the time of cancellation. We always aim to be fair, flexible, and responsive, and we’re happy to review this with you again if needed. — The ConnecTen Team