Concord Auto ProtectReviews of concordautoprotect.com

I paid the premium of 2400 dollar and after 3 years when I went to fix the car they were giving me run around for 3 month. The customer service are very rude, they gave a run around too dealer too. I have all the proof and after 3 month they said they gonna pay the dealer in installment.

I just made my first claim and I have yet to get the correct claim number, nor will anyone help me do so. It's undeniable that they are unwilling to look at the claim based on other information such as name and VIN; which one would think would be a more reliable method. That said, no one speaks english as a first language on the claims side and they have hung up on me several times and continually put me on hold. I do not recommend at all.

So very disappointed. I purchased a Concord Auto Protect plan for my husband's vehicle in 2023. I had read good things and while the price was a little high it seemed worth it. The sales person was helpful, professional and courteous. In fact, when that vehicle was totaled a week later, they seamlessly let me just swap vehicles on my policy, for the one that we got to replace it. I couldn't have been happier. Unfortunately, the sales experience does not translate to the service experience. Per the contract, "claims are limited to being initiated by you, and not various repair facilities working on your vehicle". However, when I called in the claim, I was told the repair facility had to call it in. No one would even address that this violated the contract terms as written. When I tried to point out what the contract said, I was rudely told they didn't know how the contract was written, they just needed the repair shop to call it in. I got the repair shop to contact them, and the repair shop faxed over the information requested. This all started 10 days ago. I still cannot get anyone to respond and I have a dreadful feeling they are just planning to reject the claim for some reason or another, even though the failed part is clearly listed as covered in the terms of the contract (which apparently doesn't mean much). I called at the beginning of this week and was told someone would get back to me by the end of the day. I called two days ago and was told I would hear by Friday. Today is Friday and still nothing. I also just found out they are in Pennsylvania, which is a 3 hour time difference, so when I called today they were closed. Now I am stuck waiting until Monday to continue this run around. All the while our vehicle remains in need of a repair that we are told is a safety issue. I spent over $2,000 on this policy, I do not want to pay out thousands more on a repair that per the contract should be covered by this "investment" in piece of mind to protect against expensive future auto repairs. I very small part of me is trying to remain hopefully that in spite of the delay, they will step up and fulfil the contract and cover the repair. If that happens, my rating would go up to 3 starts, but I think that's unlikely. As I re-read other reviews it seems all the positive ones, like me, are based on the sales experience. Now I feel very foolish for being conned by them. I am sad to say that right now I strongly recommend avoiding Concord Auto Protect. The only auto protection plans that ever seem to be worth it are the ones sold by new car dealerships, even on their used cars. I have never had an issue with one of those policies. All of the after-the-fact and used car lot plans seem to be like this one....not worth the paper they are written on.

Concord is a complete scam! Took my money and refuse to cover an issue that is clearly covered in my policy. DO NOT USE THESE PEOPLE!!

I signed up for auto protect and they deny every claim. I asked for refund and called several times and emailed several times and they have not responded in the last two months.

This is a total scam. All reviews are scams. I bought 2 warranties in Nov and Dec 2022. Paid top $ for the best and most expensive option. The sales guy was all sweet-talk. Yet, trying to contact him or anyone esle via email to him and also by phone to file a claim for the past 2 weeks were complete time-waste. On phone, first time was told that only the sales guy could take claim details but he was not in office. Left name/number of me as well as service advisor. No one called or even replied to my email. Called several times at different hours but always call center replied and always same story- leave name and number for some one to call back. Today, was told that ownership changed but no explanation of how that would mean no service claim processing or anyone answering from the business during regular office hours. No rental car authorization and no service authorization. At this point, spending own money to repair and getting rental car. Sending attorney letter- suing is the only way this scammer company will learn a lesson. Anyone wants to join a class action suit, will be happy to collaborate.

DO NOT PURCHASE THIS WARRANTY COMPANY I AM A SHOP OWNER AND THEY DO NOT PAY CLAIMS OR SEND PARTS WHEN THEY APPROVE JOBS THEY WILL LET A CUSTOMER BE WITHOUT THEIR VEHICLE FOR WEEKS UNTIL THE CUSTOMER JUST APPROVES THE WORK THEMSELVES SINCE THEY NEED THE CAR BACK I HAVE LEFT OVER 60 MESSAGES SENT MULTIPLE EMAILS TO MICHAEL SOLOMAN THE MANAGER AND NO ONE EVER GETS IN CONTACT WITH ME STAY FAR AWAY FROM THIS COMPANY

WARNING-WARNING!!!-SCAM COMPANY!!!!!!! If it was possible to give this Company a Zero Rating, I would give it nothing above a ZERO, BECAUSE IT DOESE NOT EVEN DESERVE A ONE STAR RATING. I have been out of my vehicle for going on 6 weeks now. Concord Auto Protects so called Award Winning Customer Service, and Claims Team is Totally False Information, and False Advertising. Concord Auto Protect will not return E-Mails or Phone Calls. Each and every time I call their Ph#, it goes to a Third Party Answering Service, so that calls can be screened, by the Gate Keepers of this Fraudulent Company. Concord Auto Protect has completely disappeared, in regards to my Vehicle Repair. They should be investigated by a DA, the FBI, Consumer Affairs, Better Business Bureau, The Bureau of Automotive Repairs, and ALL of the other Agencies that are out there that Deal with Fraud. If You Have Been the VICTIM of this Company, make sure that YOUR BAD EXPERIENCE is SHARED, with Each and Every Review Site that is out there, to get the word out there, to Prevent more VICTIMS from Financial Damage, and Harmful Stress, from YOUR CLAIM, being ignored. If You are considering Purchasing a Warranty from Concord Auto Protect, PLEASE!!!, DO-NOT!!!!. I have good reason to believe that a good number, of Good Reviews that have been posted about this Company are False, Not just from my experience, but from the feedback of the Auto Shop that has had my vehicle for the past 6 weeks. His feedback, is that Concord Auto Protect is the ABSOLUTE TOTAL WORST!, in Auto Warranty Plans, ALL BECAUSE THEY REFUSE TO COMMUNICATE WITH HIM!!!, both in E-Mails and Phone Calls. PLEASE SPREAD THE WORD ABOUT THIS COMPANY!!!!. YOU may Save a Life from the HUGE Amount of STRESS, and Hardship, that this Company will inflict upon You.