Concord Auto ProtectReviews of concordautoprotect.com

They SUCK! If I could give less than 1 star I would! They are absolutely horrible! DON'T buy their product! They make you wait 24 - 48 hours to even let you know if they will cover your repair, then they send a crap part. They argue everything... With an attitude! Likely that's because the people on the phone are constantly arguing with customers and shops.. What a mistake! They are a scam!

I had a contract with Concord. I sold the car that the contract covered and then I requested a refund. This was on Jan 9th 2024, I have not received anything and these people will not return calls and when you do get someone live , they will blatantly lie to you. Today is April 2nd 2024 and I still have not received my refund. I have called and emailed the supposed owner Michael Solomon and he lies to you with empty promises and deflection. Do yourself a favor and do not do business with these liars and crooks.

*****ATTENTION ALL SERVICE CENTERS******* Do not work with this company. All of their employees are stonewalling and withholding the payments that they have approved. Our dealership completed repairs on 3/20 and we attempted to to get payment only to find out that they did not intend to pay us until today 3/29. I requested to speak with the a Manager by the Name of Mr. Soloman who has yet to call me back I requested a conversation on 3/22. We waited until 3/29 and low and behold I was told we have to wait until next month to get paid $573. The first person I talked to said it was a power outage, the second person I talked to said that the entire payment department was shut down. Who is the liar today? I would love to know. I really feel like this organization lack the appropriate assets to make the payments that they approve. AVOID AT ALL COST.

Like countless other victims, I was bamboozled by sweet talking salesman Gene Harris. He will make unrealistic promises and concessions, which in hindsight were too good to be true. I was hoping otherwise, but my experience turned out to be exactly like what many other reviewers described happened to them. The very next day after having my credit card charged for over two-thousand dollars, I was shocked to find so many reviews (trust pilot, yelp, google, BBB) detailing horrible experiences with Concord. I contacted them right away to cancel and request a full refund. This was the next day, well within their "30-day" money back guarantee clearly stated on their website. That was one of the reasons why I reluctantly agreed to hand over my credit card info. Gene even said during his call with me, "just lock this great deal in now and if you change your mind or find a better deal, just cancel within 30 days for a full refund, no questions asked." That day, they actually responded that my policy had been cancelled and to expect a refund within 7-10 days. This was stated by Gene Harris, and also verified by manager Steven Turner. It's been well over 2 weeks now and no attempt at a refund has been made. I have repeatedly tried to contact them and they either don't answer, put me on hold, transfer me several times, or hang up on me! They even tried to tell me that they have no record of my policy # or transaction with them! I have started a claim with my bank and filed complaints with the FTC, BBB, Pennsylvania Attorney General, and Philadelphia consumer protection. I have also filed a police report. There are reports going back years of these people defrauding victims. I cannot believe they are still allowed to continue to operate!

They bribed me too take down my review and failed too fix my car as promised. My first repair was a six hour labor job, rack and pinoin. It wasn't finished for five weeks due to Concord. Second repair, alternator. Took two weeks without my car.. Third repair, the alternator they sent failed. It sitting in the dealership for the past eight plus weeks, and they still won't let the dealer fix it. The part hasn't arrived yet, 8 weeks so far. I'm still waiting for parts from Concord. They seem to always buy the cheapest parts available. Buy the way, I told them what the problem was. As I was an ASE Certified Master Auto Technician, they had me pay the dealer to diagnose it anyway. They didn't believe me. They don't care about their customer's needs. Every time I call, they put me back on hold and hang up on me. It's not worth buying insurance from this company.

If i could give 0 stars I would. I purchased my "premium" plan in November 2021 for $2073.00 on a 2017 MKX. Last December my local Ford/Lincoln Dealer found a needed repair and attempted to call them for almost 2 weeks, continually being told they would get a return call. Finally they did speak with a representative who denied the claim, without an explanation as to why it was denied. Now this dealer has decided they will no longer work with this company. Therefore, I attempted to contact them to say i wanted to cancel my policy as the dealer I take my car to would not honor my warranty. After several phone calls, I spoke to someone who said they would give me just $1000 back, and I should receive this in 30 days. It is now 3 months later and no refund. I again have been attempting to contact them by phone and several emails, and still not response. PLEASE AVOID THIS COMPANY AT ALL COSTS.

Company is a total rip off. Take your money and run. They are all sitting somewhere laughing at all of us who thought it was a legit company.

First an opine regarding a very questionable website's reviews (CarWarrantyReviews.com... which by the way would NOT let me post this review) that appear to be dated in some kind of chronological order all having high (3) 4 Star, (18) 4.5 Stars, (69) 5 Star rated reviews. 🤔Concord has been a horrific experience since purchasing this 5 year, bumper to bumper, $0 Deductible, Platinum policy in 09/2019. Ran and controlled by Michael Solomon (title unbeknown to date as Concord states as of 03/22/24 (know because of another current long ongoing claim) management is being restructured and are untouchable: you must submit an email request to the management board to even get consideration to have a conversation with any management personnel) who "seemly" runs employees as a strict totalitarian leader with apparent explicit instructions to refute all outsourced professional service advisors who don't agree with Concord's cut cost agenda at the customers expense. "Our" handful of claims have repeatedly been a "foot to the throat" tactic towards our various mechanical institutions who are forced to use cheap aftermarket parts, make serious service hour billing cuts to fit an outdated software program used by Concord in this current expensive recessed economy to low ball currently priced service fees, (ie... after obtaining a claim number, service center is mandated to take necessary "TIME" to make diagnostic inspections to validate repairs but at "no charge to Concord" even when the inspection IS related to covered failure .... but the inspection fee "is chargeable to the customer" if Concord deems the inspection fee falls outside a covered failure).... with many days wasted by Concord advisers... (who by the way are not allowed or given outside communication abilities to "speak" concerning any escalated issues with/by customers)....not resolving claims with no rental cars granted after days and weeks (# of hrs needed to repair vehicle must exceed 8 hrs+ respectively for days allowed for rental reimbursement). Concord uses this standard not to pay car rental reimbursement; howbeit actual rentals would not be necessary if Concord actually processed claims expeditiously rather than dragging their feet and balking on repair coverages. (We actually sent a copy of our contract back to them, highlighting coverage responsibilities for them and for the customer and they still refuse to honor their responsibilities but make excuses and twist the written black and white lettering to their narrative) People you have a choice to choose any auto warranty company out there BUT if you want a hassle free experience, quality service and parts for repair, expedited time line for repairs, honor and respect for the customer AND the service technician repair sites ....THIS COMPANY IS NOT A CHOICE you "may" want to consider. I can honestly tell you from experience of our and our repair facilities repeated issues after issues with Concord Auto Protection. I have so much I can say and want to say but we all can agree this has already been an extra long review without even getting into all the specific details. As a consumer it is my opinion, I am fed up with this kind of unchecked bait and switch advertising, shady shenanigan business practices. Trust but verify folks, make sure it's a quacking duck and not a duck call used to bait your unsuspecting pocketbooks. I tell the truth and lie not that I was already warned by Michael Solomon last year, 01/23 of his distain for me after posting a truthful negative Google review regarding these apparent still ongoing practices.