Concord Auto ProtectReviews of concordautoprotect.com

Scammed. Stalled for over 1.5 months before attempting every excuse in the book to not cover an engine which was specifically covered in my premium contract. Got caught lying to repair facility, myself, their own third party inspection agency, and the BBB. dodged all phone calls and would not offer any solutions. Does not offer any service for anything after 6pm, cannot even look up plan. Made up random quote number which was 1/3 the quote by 2 separate inspectors and failed to provide a location for repair or source any parts for anywhere near that value. Company states they do not pay taxes and will not pay taxes for repair. Also refused to honor their contract including definition of repair costs which states "combination of parts and labor necessary to repair or replace a covered part in the incidence of a breakdown" by denying to pay for all the parts associated with covered part (engine) and refusal to pay for labor relating to any programming or software required to repair the engine. They refused to arrange for replacement or repair of engine which contract states is their obligation if they decide to not approve the repair cost. They tried to force salvage engine without guaranteeing it works and making myself/shop pay for picking up/shipping the engine and all repairs after if they should install a motor which ends up not working. My claim eventually got approved with recycled ie salvage motor which they requested a quote and ended up being thousands more, to which they then attempted to backtrack and try and deny. They cropped photos stating fake prices which were found to be of motors which had been involved in serious frontal auto accidents with full airbag deployment and which were stated to not run at the time of sale. They then tried to use this as a basis for quote, which obviously was thousands of dollars less than every other motor within 100+ mile radius at salvage yards. They attempted to extort my chosen repair shop for free services /parts/labor and also myself as well as stall. when their techniques failed they attempted same thing with third parties and began dodging phone calls. company refused to provide timelines for repair or other solutions, refused to provide me with any information in writing. Got caught lying about who they hired for inspection company in attempt to prevent my shop from contacting the party for proof of receipt and speed up claims. refused to honor literal invoices as well as verified services by verified shops through carfax. when provided with physical receipts they tried to state pictures were cropped and when resubmitted they ignored. Attempted to coerce me to get a refund too instead so they wouldn't have to pay out policy. Cannot use rental reimbursement without a claim approval which is still not decided almost 2 months in. Overall an absolutely horrible company who legitimately does not abide by their own written contract and definitions. Claims adjuster Alex Brenner should be put in jail for his deceptive tactics and falsification of information. Repeatedly lie over the phone which is difficult to prove, but they lie so much that there's tons of emails which contradict themselves and they end up getting caught in their own lies. He lacks not only common sense, but morals, ethics, and a ability to read as shown by his struggle to understand their own contract coverage. He is not a claims adjuster, he's a claims fraud and has attempted to falsify information and cook the books in terms of prices, documents, and labor estimates. They seriously need to be evaluated for forms only consumer related fraud, business fraud, insurance fraud and misrepresentation, breach of contract, and more. Alex Brenner is a key figure who has repeatedly got caught lying not only about getting the documents they need but also lying in an attempt to fix prices well below the national average and state average for the repair. Truly white collar crime. Lastly, they expect the shop my vehicle is at to keep it there despite them refusing to allow work done on the vehicle or pay out. They cannot offer another solution and want my shop to also maintain liability for security of the vehicle since no where else will take it for their made up prices and labor.

They do not cover diagnostics on your vehicle and will try to make you buy mismatch parts for your car! Do not buy anything from this warranty company or you maybe on the hook for a large bill! Update 10/18/2022 Once again Concord Auto protect is giving the run around! The first time I called I was told that their claims adjuster was busy and the second I called the next excuse was they are going through upgrades! Concord Auto Protect is full of excuses! Avoid at all cost! You never covered my claim in full so that is a lie Concord Auto protect! You tried to bribe me on the phone! How can anyone be happy with your serve and did not cover my claim in full just the parts we spoke about on the phone! Acura and I have tried to contact Concord Auto Protect about 7 times and we get no response from this company. I have had 2 car extends warranties before Concord and they were way better! Here is what you get if you contact Concord Auto Protect online:Your claim has been submitted successfully. Your claim number is A representative will be in contact with you within 24-36 hrs, and of course you can feel free to call us at (888) 399-2811 we are always here to help. Thank you. Once again Concord Auto protect is giving the run around! The first time I called I was told that their claims adjuster was busy and the second I called the next excuse was they are going through upgrades! Concord Auto Protect is full of excuses! Avoid at all cost! Concord Auto Protect should give the customer direct access to claims adjusters so there is less downtime between service and getting your vehicle back. I was also informed that no one can tell me when someone will call me back! Over promise and under deliver should concord Auto Protect logo!

Again, when I purchased this nightmare, I was told by your salesman that I wouldn’t pay anything and just drop it off and pick it up and not pay anything out of pocket. You know that they lied to me. Stop ripping off people. Warning this will happen to you if buy this mess. Continuous run around. Check your garage to see if they will deal with concord before you buy.

Edit: My facility will not deal with concord or any other warranty company. They say they don’t have the time or the desire to negotiate a lower price for them to receive. Full disclosure, I’m basing my review on my experience from talking on the phone with my repair facility. I called the repair facility that my family goes to. I expanded the reviewer below with the title paraphrasing “Do this first before you pay”. I asked which warranty company is the best. He said none. They all do same thing as the reviewer outlined below.

Run the other way, don't look back. They actually cover very, very little, and when you call they say they will help you with this claim, but they don't actually do anything. I have been going the rounds with them trying to get them to do a $5000 repair, the rear differential which it says is covered, but they have denied it repeatedly. And good luck getting a refund from them. Do not do business with them.

Don’t use this company.... I’m currently going through legal actions with this company... my car was in the shop for 3 weeks. Warranty still active and they tried to get a used tranny. But because they said they couldn’t get one. They used the excuse the dealer wouldn’t let the adjuster drive the car to see the issue and went with that as the reason it was denied. Of course the tranny wasn’t working so that’s why they couldn’t drive it......... don’t don’t don’t use this company.... if you have any questions about this company email me Robertmaningat 108 @yahoo.com. don’t don’t don’t use this company... no spaces on the email.. If you would like to see the shady stuff this company does please email me above. Don’t waste your money.....pls me for questions about this company.. I’m a Registered Nurse for Ca and I believe in a honest company and this is not an honest company, which is why I’m going above and beyond to making this right. Above in my profile name is their claim they are saying that BMW a multi billion company is just trying to scam them and the denial.. pls review and don’t waste your money.

Read the REAL reviews and stay away, this company will not pay out legitimate claims. Update: read the real reviews and you will see that many people have the same issue with Concord Auto Services/Project/Protect. Also what type of company offers a service agreement then claims you are committing fraud by trying to use the exact product they sold? STAY AWAY!! Based on the hundreds of Reviews available online of similar owners making similar complaints of denial of coverage, I have fallen for their same tricks. This company will do everything to not make a payout to customers. In my case, they created a non-factual scenario that fit their case for non-coverage. They claimed the mechanic made assertions that he did not actually make, then they denied the claim without even looking at the vehicle. They claimed that the tensioner caused the chain to snap (conveniently tensioners are not covered), however, the RAM dealership certified mechanic stated otherwise on the record and indicated that no such conversation happened. They use such vague terms in their determination that you can easily tell they are stretching the truth to avoid paying a claim. Update after CAP reply: You can tell by their response, they denied my claim based on no factual evidence, just a hunch because policy was new, not to mention this is a new excuse as to why my claim was denied.

😩Hi my name is Vilma this is been bothering me for the last six months and I wanna close this cycle, I’ve been threat by Concord Auto protect, that if I report this incident on any rating social media website that he’s going to suit me. I called on June 20 and 21, 2019 to get a quote, I spoke to Patrick don agent we were very close to close a deal from $3600 he drop it down to $2500 and Patrick boss name Michael Solomon got in the conversation, got me offguard very unprofessional and said that no that deal they will not honor it. He tried to Survivor me offer me $500 gift card and I said no, I said I was gonna make complaint with BBB, yelp and other websites as well, that’s when he said that if I make a complaint he was going to suit me. I believe that we are in a free country of freedom of speech he cannot 🤐😷 shut and quiet my mouth saying that he’s gonna send me his attorney and he’s a power man with a lot of 🤑money, if I put it on any website my complain. hopefully nobody goes through this situation sincerely Vilma. My best wishes to United state of America 2020.