Complex is an American New York-based media platform for youth culture which was founded as a bi-monthly magazine by fashion designer Marc Milecofsky.
Complex (complex.com) has 132 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Media & Information · Stanfordville, New York
Excellent
Media & Information · Rochester, New York
Excellent
Media & Information · New York, New York
Excellent
Media & Information · CtAlbany, New York
Excellent
132 approved reviews, newest moderated first
Freddy G.
Horrible shop. Tried to cancel an order that was still in the preorder stage and would not ship for several weeks. And they ghosted me. When I contacted my bank to dispute the claims; complex immediately sent the order and the bank denied my claim because they had proof it had shipped. The shirt I ordered was also oversized and of extremely poor quality. Will never buy anything from there again
Rebecca L.
Fast shipping and great price on unique wear.
Lee G.
Always a seriously good selection of goods, quick to process an order with reasonable shipping fees and super quick delivery ✌🏻
Karen C.
I ordered 2 shirts, a hoodie, and a sweatshirt for Complex's Final Fantasy x Jollibee collab. I was very disappointed because my chocobo shirt's design was already peeling when it arrived. I buy shirts online often, and never received such a poor quality shirt. I contacted customer service within the 10 business days as specified on their website for exchanges, but I have not received a response. Edit: the website recently updated, and I used the support email this time and got a response. They said they would not exchange the shirt because it was washed but it arrived damaged and I did not wash it or wear it.
Andrew A.
Sent wrong Blackpink Knicks jersey. Attempting to return/exchange now.
Dustin B.
I ordered a pre-order item and requested it be cancelled weeks before its release date. The site says pre-orders can be cancelled before they are shipped. They however, refused to cancel the order siting that all items are final sale, even though they also say pre-orders are able to be cancelled. Nowhere on the product listing page did it list this as a final sale item.
Mel J.
Great job Complex 👏 immediate rush on my order and I received what I ordered and the customer service is outstanding! 5 🌟 🌟 🌟 🌟 🌟!
Customer
I recieved the wrong items. I am waiting to return and get a refund.