compassmining.ioReviews of compassmining.io

I recently had the unfortunate experience of dealing with Compass Mining, and I cannot express my disappointment enough. The company's unethical practices, specifically their alleged theft of my miners from Russia, have left a sour taste in my mouth. To begin with, I was initially attracted to Compass Mining due to their promises of providing a seamless and reliable service for mining equipment. However, my excitement quickly turned to frustration and anger when I realized the reality of their operations. After investing a significant amount of money in high-quality mining equipment from Russia, I entrusted Compass Mining to facilitate the shipping process and handle all necessary logistics. Unfortunately, things took a turn for the worse when my miners never arrived, and Compass Mining kept giving me false promises and empty explanations. Their lack of transparency and accountability throughout the entire ordeal was appalling. Whenever I reached out to their customer support team, I was met with evasive replies, blaming external factors beyond their control. It soon became evident that my miners hadn't simply been delayed or lost in transit; rather, it seemed clear that Compass Mining had intentionally stolen them. Not only did this experience result in a significant financial loss for me, but it also highlighted the company's utter disregard for its customers. It is unacceptable for a supposedly reputable business to engage in such deceitful practices, especially when dealing with valuable mining equipment. Furthermore, my attempts to seek redress were met with a complete lack of cooperation from Compass Mining's management. They conveniently ignored my requests for explanations or any form of compensation. It is quite apparent that the company has no intention of taking responsibility for their actions and lacks basic ethical integrity. I strongly advise potential investors and customers against trusting Compass Mining with their mining equipment or any related transactions. My experience serves as a cautionary tale, highlighting the dangers of dealing with a company that cannot be trusted to handle your assets responsibly and honestly. In conclusion, Compass Mining's alleged theft of my Russian miners has exposed their dishonorable practices and lack of integrity. Save yourself the frustration, financial loss, and disappointment by staying away from this unscrupulous company.

I really had high hopes for this company. If I could do it all over again I would definitely go another route. I have not had any different experience than many of the others when it comes to being unresponsive and zero service. The most recent is I wired in my hosting fees for December and instead of using that to pay my hosting fees they just put it in my credits. Of course I start to get email after email about not paying. They then shut down my miners and refuse to respond. All businesses go through rough patches and I would expect that compass is no different. If they would just respond to emails or offer any kind of service it would eliminate a lot of this angst. If you are looking for good service and communication go somewhere else. You will get neither at compass.

Edited 12/13: Felt it was important to respond to John’s passive aggressive reply. “All I had to do was reach out to you, John?” AND “The common theme among our unhappy customers is that they failed to reach out to us?” John, I give you credit for trying to turn the tables and place Compass’s failures on your customers. That said, the people that have posted reviews are your (paying) customers, not the other way around. We pay Compass to deliver on commitments and provide customer service, which objectively speaking, isn’t happening. I’ve filed 10+ support tickets and sent countless emails about miners that have now been in “transition” for 6 months. I sent those emails because those are the instructions I have been given repeatedly by your colleagues, as well as what your website recommends. I have multiple email chains documenting as such. I didn’t see “Reach out to John D to solve all your problems if Support doesn’t” as an option. Since I joined Compass more than 2 years ago, the only emails I’ve received from you are related to selling me more product. Stop trying to cast blame on your customers for failing to reach out to their “account rep,” who brags about having 6000 other customers. The fact that you are on TrustPilot responding to these reviews is commendable. However, it seems like Compass is failing to take accountability and ownership that they have failed customers and are continuing to do so. Instead, guilt tripping customers for not having the foresight to reach out to their account rep to solve problems. I know at least 15 other Compass customers who are unhappy and planning to transition away from Compass when their contract(s) expire not due to costs, but because of service, or lack thereof. You can try to spin this all you want, but at the end of the day Compass has 600+ reviews and a 2.9 rating. Like the great JayZ says “Men lie, women lie, numbers don’t.” 12/10/23 Stay Away - Overpromise and Underdeliver The lackluster ranking says it all. Been a customer with Compass going on 2+ years. Have 40 miners hosted across 5 providers and have more issues with Compass than all of the others put together. For example, TX4 miners have been offline and in "transition" since May/June. Yes, you read that right. The only updates are monthly, which state "Redeployment continuing," as if they think their customers are stupid. How does cleaning and redeployment take >1/2 year with all of their supposed "resources" ? And yet, they've offered nothing to make it right. Newsflash, Compass: issuing credits for downtime when I am still paying hosting fees for offline miners isn't a nice gesture. And let's not even get started about the Russia miners. I don't put it on Compass they were confiscated, as that was a calculated risk I agreed to. However, for that to happen a year ago and not provide ANY update and/or SOME form of compensation for impacted customers? That was $60K down the drain for me. What do you think Compass would do if you owed them $60K and didn't pay? And yet, they have the audacity to try and continue selling me product. SUGGESTION FOR COMPASS: Get your house in order before you try selling more product. Date of experience: December 12, 2023

Compass has terrible customer service and not very honest with their business dealings. The miner I have was offline for a large part of the summer and was only up for a few days in the fall. They then said they were going to send it to another location. It has been 2 months since they turned it off. They say that they will keep you updated but I have to go to their site and all it says is that they are the process of moving miners. This isn't an update. On top of it they have charged a service fee for those months. I reached out to their customer service but it is always the same response. Last year I filed a compaint with the Better Business Bureau and apologized for the shoddy service but things would get much better with a focus on customer service. None of this has been true. Also over the summer the bank they did service with became insolvent and was shut-down. All I got was an email shortly before this happened. I had to rush to get my money out of their account before I lost it all. It's been one thing after another and I still don't have a status about my miner. I have been thinking of contacting the Better Business Bureau again and/or a legislative representative.

I purchased two miners nearly two years ago. The first miner took almost a year at Texas 3 to go online. The second miner is still not online after being shuffled to Texas 4. Now they are no longer responding to requests for updates.

The worst. Stay away from compass mining. They are unreliable, not trustworthy, changing agreements single sided. Loosing one of my miners which suddenly is offline since 5 months and so on and so on Don't do it. I paid 55.000 USD and made so far 4500 USD in 18 months. Compass mining ? Never again

DO NOT buy or host anything from compass or you will regret for your life. They don't care about anything about after you pay them. It's just an eye opener to see all the issues I have had with them - 1. Miners deployed with 2 months delay without any clear notice. 2. Miners constantly down and 95% uptime is a joke. They also make up excuses. 3. I was taking possession of my miners and paid all the invoices and shipping fees four months ago and they haven't shipped my miner still and they won't give an ETA. Created a ticket and all ticket updates from them are garbage. I suspect they were using my miner for their own mining during the period. You money is better off just buying bitcoin if you want get involved. Stay away from Compass.

My journey with Compass Mining has been nothing short of turbulent from the outset, characterized by broken promises, a lack of communication, and serious doubts about their operational competence. I purchased several miners, anticipating solid returns and reliable service. However, the reality has been starkly different. Delays started early, with my units sitting idle for weeks, turning into months. What was promised as a quick and straightforward procedure for getting miners online turned into an odyssey, with extended periods without earnings or mining activity, severely undermining my investment. Communication with Compass Mining has been a dead end. Despite my repeated attempts to reach a resolution, responses have been evasive, with empty promises of “a few weeks/months” of waiting time. My requests to move my miners out of Texas, due to the inexplicable decision to host them there, have been ignored. After several months, my patience has run out. I’ve lost a significant amount of time and financial resources due to the inactivity of my miners, and the company has offered no tangible form of compensation or shown genuine willingness to rectify the situation. At this point, I’ve escalated the matter by filing a formal complaint with the SEC, given the situation’s gravity. To other potential customers, I would advise proceeding with extreme caution. The lack of transparency, poor management, and total indifference to customer concerns are, in my experience, indicative of Compass Mining’s operations.