compassmining.ioReviews of compassmining.io

Run far away, as far as you can. bought 2 BTC Miners, after 1 year of not mining, the have upgrade the miner. Now 2 monthe later the hashboard is broken. LOL

I've had a miner down for over a month, & all I get are repetitive emails from their "customer service" saying they were looking into it. As it turns out, this particular miner, purchased 3 years ago, has been offline more than online during the time I owned it, & it will soon be obsolete after the next halving. Bottom line, AVOID this company. Do NOT rely on them for service of your miner(s). There are competitors that offer much better reliability & communication.

Originally signed up and purchsed 5 AntMiners in 2021. Things went pretty well (although always had to email in when the miners went offline, should have been automated) up until about 6 months ago. At that point they redeveloped their website including the use of Auth0 for authentication. Now it's a major headache to even login. At the same time they stopped support emails and instead make you submit a ZenDesk ticket, no customer first approach there. Currently my miners are about to get shut off because my monthly invoice is overdue but there's no invoice available in the portal. Support tend to ignore anything that's ahrd to fix and I've run out of energy to constantly chase them. I'd recommed avoiding Compass Mining unless you get an absolute bargain on miners (mine will be for sale as soon as I can login) AND have a lot of time and patience to deal with their terrible support and web site.

Anyone that writes anything that is more than one star review is paid by this company. For me this has been an ongoing nightmare. Compass do not respond. On rare occasions when they respond it is some vague update with no assistance at all. I am scared that I lost $20k with Compass, my miner has not worked for 10 months. If anyone is keen to take legal action, please count me in.

Do NOT do business with firm - you will regret it. I purchased 4 Bitmain XP miners from them in April 2022. My miners were only deployed in Nov 2022. One went offline less than a month later (Dec 28 22) and the rest followed suit in Q1 2023. As of today, I have 3 tickets open tickets with Compass on these issues, one more than a year, the other two more than eight months. Throughout this time, Compass has been unable to get any of my miners online, unable to give any meaningful response about when they will be able to do that and unable to give me any indication they will ever go online. I am at this point considering legal action. To repeat my earlier statement - do NOT do business with this company, if you do, you will regret it. If you have any question about this, just Google "Compass Mining Reviews" ------------------ I'm following up on the reply from Compass below: Put in another ticket? What a joke. I already have three open tickets with Compass for this exact issue, one ticket is over a year old (#143420), the other two (#171759, #172034) are both over 8 months old. All tickets are regarding my miners being offline and all have the same responses from Compass 'we are working on getting your miners back online.' If this is their definition of"working on it' I'd hate to see what 'doing nothing' looks like. Compass has been unable/unwilling get any of my four (brand-new I might add) miners online - and there are lots of other customers like me, just look on Twitter (OK, X). While this is going on, they keep selling miners to new (unwitting) customers, and they keep posting to Twitter/X how wonderful Compass is to work with. I forgot to mention that they took down their customer support line early last year (2023). So, your ONLY avenue to communicate with Compass is via support tickets. Folks, do not be lured into working with this company, you will regret it if you do. If after this you still consider it, then read the contract and terms of service very carefully. You will see it is 100% one sided. You are contractually obligated to pay the hosting fees while Compass has zero obligation in terms of service level - i.e. there is no penalty for Compass if they let your miners sit offline for years, ask me how I know this . . .

Compass just raised my hosting power fee again. I've been with another hosting company for 2 years and they've never raised my rate once. They even replaced a bad hash board free of charge. I start to make a profit with Bitcoin mining due to the BTC price increase and Compass continues to raise my power rates. You start to make a profit mining and then it is taken away each time. I can't imagine if my own power company for my home were to do this. My power rate for my household electricity has never increased in the last 5 years. I had so many problems with these miners getting up and running originally. They are up and running now and I just get power rate increase emails. Please stop raising my rates.

Advertised miners to go online, and after a year of delays, where the economics of the miners made no sense, will not make accommodations and will steal your miners. Corrupt and dysfunctional and takes no responsibility.

With only 1/8 of the miner operational, frequent downtime and relocation, I strongly advise against choosing Compass Mining. One of my XP units has been in the repair queue for the past 300 days. Yes, you read that correctly — 300 days for 1 hashboard repair. Update 1 - Slight Improvement 2/5 S19J online. 3 still pending for relocation 1/3 XP online. 1st XP - needs repair with a temp miner assigned. 2nd XP - after months of relocation, broke down after 2 weeks of mining 3rd XP - offline since 31st JAN 2023. My brand new XP is only online for 3 months since i bought it in 2022. Support did reply they will assign me a temp miner but I am still waiting for it to be online. Update 2 Temp miner is online as promised, and I received an email from an employee attempting to address the issue I am currently facing. It's good to see things are moving. Update 3 I was informed that my miner was sent for repair in December, and the repair was completed and redeployed in January. However, it has remained offline the entire time without any updates from support. Did I just lose two months of uptime for no reason? Update 4 My XP uptime is barely more than 4 months since I bought it in 2022 Nov. Support has been keeping me updated on the entire process but i don't think they can do much from their side as the issue seems to be from facility side? I have mentally write off this miner as there is no way i can recoup my loss with 23 days left from halving, a bunch of repair bills and MINIMAL uptime. The entire jouney with compass started off as OK then it went downhill very fast with the XP defect issue and extremely long repair time.