Compass is a Bitcoin-first company on a mission to support the decentralized growth of hashrate and strengthen network security by helping more people learn, explore and mine Bitcoin. Now Everyone Can Mine Bitcoin.
compassmining.io (compassmining.io) has 675 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Website
compassmining.io
Category
Banking & Money
Listed on Five Star Index
2026
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The company replied to 26% of reviews.
Latest
Most recent review: August 2026.
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Some reviewers here are looking for miracles! I have been with Compass for over 2 years and find the support exceptional in nearly all respects. If my machine is offline for >24 hours and message them. The message is acknowledged, then 19/20 I get a reply within 24 hours, and action taken in 1-4 days. Occasionally one miner goes offline and into a black hole. Then - I didn't know this till recently - they will loan you a machine till it's fixed. If you get stuck with support, phone them - hunt around and there is a phone number for sales. They'll help. Overall I give Compass 96/100! I am happy and see too much inappropriate moaning on here. It's the wild west: take it on the chin and see Compass for what they are - worthy partners.
Response from compassmining.ioJan 17, 2024
Thank you so much for your positive feedback about Compass!
We're happy to hear you had a good experience with our service and products. Your kind words inspire us to keep doing our best for you. We appreciate your trust and look forward to serving you even better in the future.
RA
Ravi
Good and accurate support and help
Lea at Compass Mining had helped me with a question about placing the newly purchased miners on a different mining pool and I was very happy with the quick headsup and accurate information given to me by Lea !!! Everyone at Compass mining starting from John Degnan in Sales to all of the Support Team get a 5 Star ***** Review from me !!! Compass Mining has made it easy for me to mine Bitcoin !!! Wonderful people and company who are as real and everyday people just like me !!! I will be buying a third batch of miners in 2024 January !!!
CD
Christophe D.
Très bon service
Très bon service : j'avais un mineur off line et en 2 jours le problème a été résolu.
Le problème que je vois venir à l'horizon (et ce n'est pas la faute de compass) est le prix de l'énergie en fonction du hashrate : celà n'est plus rentable de miner à cette époque.
Des machines plus performantes sont en train de faire monter le hashrate avec des puissances de l'ordre de 5000w. Donc mes mineurs de 90Th/s avec 3150w ne sont plus rentables (à moins que le prix du BTC soit supérieur à 32000 USD)
Response from compassmining.ioOct 17, 2023
Merci pour vos aimables paroles mon ami, si vous souhaitez discuter de l'efficacité du minage à l'avenir, veuillez utiliser mon lien : https://calendly.com/johncompassmining/compassmining-trustpilot-review-30min
Veuillez noter que je ne parle pas français, seulement anglais et japonais. :-)
SN
Seán
I know how the "sausage is made"
Full disclosure. I am both a customer and an employee of Compass Mining. I see how the "sausage is made" and I trust my colleagues enough to put my money into it.
Response from compassmining.ioAug 25, 2023
That's right everyone-- Even I am a client of Compass mining, and I also work here. Once you know how the sausage is made, and you get to know our team as well-- You'll see us for what we are. A team dedicated to doing good business and here to help everyone mine bitcoin. Moves and outages are part of the industry, and why people can host miners so cheaply--which is essential to having a low cost of generation. Our marketplace makes mining liquid. You can get in, and get out.
If anyone would like to, here is a link to setup a time with me: https://calendly.com/johncompassmining/compassmining-trustpilot-review-30min
It shares my calendar with you and adjusts for time zones. Hope this helps. It is the right tool for the job when communicating with a global audience.
MI
Michael
Just got a Message about Texas 4 which is supposedly being redeployed
Waiting on Texas 4
Response from compassmining.ioAug 10, 2023
Hey Sorry for your experience, often times this happens when upfront conversations didn't happen-- and expectations were not set properly. I am available via this link to give context and fix problems. That goes for anyone reading this. Thanks.
and for the "I lost money caps" Buying at the top and selling at the bottom because one becomes disphoric towards the position is something that can happen, and that would be losing money. "If you believe what you have is worthless, it will be." I've seen it many times. I've also seen the converse many times as well.
Didn't sell yet? You still have options and losses aren't realized yet. Hey Bitcoin price is low, it can affect your perspective on what your miners and crypto are worth. Not having proper expectations leads to surprises, like this--and will make you feel bad about the position. 99.9% of miners do not understand the math, and thus allow it to warp their perspective--its not their fault, websites like asicminervalue make people think that is how to see things, but it isn't. They consistently see the market backwards when they look at this in terms of "profitability," seeing this in terms of cost of generation leads to an even keeled psychology, understanding what this can do for your taxes is also important and why everyone should talk to a CPA or their local licensed tax professional to fully understand why mining is different than buying on the exchanges. Looking at this through the lense of fiat currency, profitability and also not understanding one's taxes leads to this feeling one has lost money, they sell miners at the bottom and actually lose money.
Yes, downtime happens, yes moves happen, yes machines break, it is important to have that expectation upfront or it becomes a surprise like this. It is also important to know how to get expedient support. Hosting specialized for mining cryptocurrency with a 95% SLA is very different from traditional hosting which usually carries 99.999% uptime.
You can setup a time to speak with me whenever you like - https://calendly.com/johncompassmining/compassmining-trustpilot-review-30min
It shares my calendar with you and adjusts for time zones. Hope this helps. Nobody here is running a dishonest business, we seek to do good business only, but to do that, takes communication, and I really do look forward to speaking with you and helping you as much as I can. Thanks.
PA
Panchoy
Much better than what I was expecting
Given all of the negative reviews and press with Compass Mining of late, I was hesitant to proceed with them. However, I have been a client now for three weeks, and the entire experience has been great. Right from the start with my sales associate, Azam, to the on-time installation and followup support everything has gone off without a hitch. I would have no problem purchasing more miners through Compass.
ST
Standing
Compass Mining Experience after 1 year
I have been a compass miner customer since June 2022, which is over 1 year at the time of writing this review. I am very happy with compass. They always keep you updated regularly and when I ask a question through the standard ticketing service I always get a response.
I am really grateful to Compass for continuing to take the time to answer customer queries. I have a lot of confidence in their service because I am always reassured that I will have my queries answered even if it isn't always want I hope for. It is always good to know.
They also take the time to give you a full and detailed response and also on the occasions when I've had a complex issue that needed resolving, I have been able to arrange a one to one meeting with my customer service manager who is personally responsible for me as a compass customer, he has been able to meet with me and trouble shoot my issues. Please keep up the fantastic work Compass, and well done!!
KT
Kappa T.
Miners bought about a year and half
Miners bought about a year and half. It was a little rough with delays but now seem to be running very smoothly with minimal downtime.