compassmining.ioReviews of compassmining.io

Compass has been an ongoing pain in my life for over a year now. First, months of delays beyond what was promised in getting miners received and online, resulting in lost income; then a facility that went offline for nearly a month; followed by a different facility having issues with its site, requiring a move; followed by a different facility deciding to no longer provide hosting for Compass customers, requiring another move, with a month of lost time. With significant complaining and a lot of documentation, credits for hosting can get issued, but that doesn't make up for time lost hashing! Billing isn't transparent - it took nearly four months to confirm one hosting credit - each time i enquired I was told, "I have escalated your ticket to the proper Finance team member, and we will fully review your issue as soon as possible." Communication is slipshod at best and at worst the company actively gaslights its customers (e.g., changing outage histories on the company's site status pages). I host most of my miners with a different company and the experience is 10X better than with Compass. I was testing Compass' hosting to see if I should move to them, and *very* happy I didn't commit more. DYOR! Mining is challenging at best; Compass is far from best.

Mail from Compass says my miner is safe in Russia.. Should anything happen they will relocate so no worries! A week later I didn't have a miner in Russia.

They can’t seem to just keep my ASICS hosted. I have 9 ASICS in different locations and they’re all down for months. 2 due to a site wide outage and the rest because they can’t energize the site. They tell you “this week” over and over to close out their tickets but the support sucks and the basic hosting service is the luck of the draw. I’m going with a smaller company for my next hosting purchases.

Update 20 Oct: Starting to feel a bit more hopeful. They have kept my 7 of 13 miners running now consistently more than a month. Upping rating. @Compass please don't respond, actions speak louder than words. Update Sept: Ok 2 weeks after an nothing has been resolved, apparently the issue is at their sites and Compass does not have control of the management teams. Dropping rating. Seems like at Compass one should have no expectations whatsoever, but they are good at making sausages apparently - not so much on the mining side. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~!! For other people reading this review my suggestion still currently is not too mine Bitcoin and rather just buy it. However if you decide to do so anyways, make sure you are aware of the risks and that you can afford to take it. Don't depend on profit or even making your money back, for that the price will have to seriously beat the hashrate again. In my opnion it will again, but the time to achieve this is a huge unknown. Historic review below: Now as at the end of July I have 10 of my 13 machines promised by end of December last year. Of these 10 machines only 7 is running. One thing Compass does right though is giving you downtime credits for machines not running. But that is 6 machines I planned to have running which are either lost (3 of them) and 3 with extensive downtime. You have been warned. Read other reviews as well and if it is negative there is a good reason for it. They do make us sad... and we are not unreasonable. IT is just that there is no one at Compass reasoning with us. Emails don't get answered except from sales, you are forced to use to use the ticket system with Juniors who do not really know what is happening at the sites. You will get an explanation of curtailment which will then turn later into to a fire at a nearby site. June 2023: TLDR: 5 out of 12 machines running missing deadline for all 12 on December 2022. Ordered Nov 2021. June 2023: I can now definitely well advise to just stay away from Compass. Almost had 9 out of 12 machines... when one went down less than a year of hashing. Due to the extended periods of not bringing up the machine online, moving the machine to another site and the electrical fault at new site the warranty has expired and I also don't know yet what the fault is after 2 months. 3 machines down now for a week in Texas due to substation and another just went down in Manitoba. This is not the mining company you are looking for... April 2023: Finally some machines are up - almost 7 of the machines are running. One keeps going down however and the other is in transit due to moving from one site to another - some contractual issues I understand. Support very poor recently - no responses the last week on the one that is down. New Year Update: Happy New Year all! 3 of 12 machines running, one machine that was relocated still not up. Did receive invoices for it though for the months it was not running and no downtime credits yet. Bring rating down again.

This is crypto world, so I was not expecting for everything to go on rails, but it came out much worse than I expected. I ordered a "VIP bundle" last year (July 2021) and was supposed to get 1 miner each month starting November 2021, in Russia, at a 0,053$/kWh rate. Today in June I should be receiving my 7th miner but have only 2 machines hashing with a very crappy uptime (<50%). What happened? And why is Compass responsible? First miner was delayed to January, then after reassuring everybody that they had a "plan" if anything went bad in Russia, Compass totally abandoned us with our machines there (I lost 3 machines). Remaining machines will be deployed in other facilities in the US without a choice, (I got 2, one in South Carolina offline due to heat issues, one in Missouri, with a 50% uptime...). Sad because Russian facility was top notch. And our contract was revised with a new hosting rate of 0.075$/THs (that's a +40% increase). I would have given a better rating if Compass was more transparent and supportive of their customers. But right now they are not, I think they grew up too fast, without enough operating teams, boots on the ground in facilities, customer support, etc. It's just a salesman company. I would avoid hosting with them for now. Go on their Discord to see how it goes.

purchasing a miner and hosting is easy, but just pray that nothing goes wrong. the lucky ones may go a few months without any issues but as soon as something happens you’re basically screwed. contingency planning is basically non existent and don’t count on any timely or useful communication. your miner will be left stranded for months (years?) and they’ll just shrug.

I had questions that were never answered.

My experience with Compass is pretty mixed. I bought 2 miners last year knowing it would be a few months before they came online. Purchase was easy enough and transaction went through smoothly. When they opened their marketplace allowing customers to resell their miners, I listed one of mine and sold for a premium on my purchase price. My second miner was delayed coming online. It was very hard to get info from customer service about what was going on. The company has a very active Discord site where it's easier and quicker to get answers. Eventually I was told my miner would go online at a different location at a future date (still in the US, but there was some confusion where customers where told via the company website dashboard it would actually be Canada, this was then corrected, but again took time to get the correct info to customers) or I could resell on the marketplace. At this point I lost confidence the miner would go online when I was told it would and also sold this one. It's a shame as the concept of the company - bringing miners to the public who don't want to mine themselves at home - is a good one. It just seems to me global supply chain issues with mining rigs have led to delays that have had a knock on effect on Compass's ability to fulfil orders. If you're thinking of using Compass DYOR, join their Discord group and chat to people on there, it's definitely the best way of gauging if this is for you or not. ETA: with recent goings on, the CEO quitting and numerous customers on Twitter complaining about rigs offline, zero customer support, and Compass closing its Discord channel (the only way you could get quick customer support) I have changed my opinion of Compass and would recommend NOT getting involved with them.