compassmining.ioReviews of compassmining.io

Negative stars - First my rigs were 1 year late (not entirely Compass's fault because of lockdowns in China in 2021) But the facility space I was promised (which was in the advertising) wasn't ready. They redirected 3 of my rigs to Canada in April of 2021 (4 months after they promised delivery). I waited another year for them to get a Texas facility up and running to get those units hashing. The company said "we're not compensating clients for the tardiness". Seriously! Not even a free month of hashing. NOTHING! In the meantime, the facility rates go up and they don't give compensation for that either. I understand they don't control energy prices, but the agreement sheet clearly stated 1 full year of hashing at a specific price. I point this out to their rep and he says "that's an advertisement, not a hosting agreement." Okay, so now there's no responsibility to follow through on promises made in advertising? It was a difference of like $30 per month for 5 months... and they wouldn't even eat that... after I waited a year for them to deliver units promised. Then, I have a rig that continues to break and underhash because of a control board issue. I agreed to have it fixed, it took 10 MONTHS (no exaggeration, I have proof) for them to fix it and get the rig back online. Then, 3 months after that... it breaks again! Of course - no warranty. So I agree to have it fixed... and it takes 10 months AGAIN! (Again, I have proof) I had to threaten to retain legal counsel in order to get them to finally get the rig fixed and placed back into service (a job that takes an afternoon). Now that exact rig broke a 3rd time, same issue - control board... this time I declined to fix it. It's clearly throwing good money after bad at this point. Now, the rigs that were placed in Canada have to be moved and of course, that's a total nightmare. There's ZERO communication from them. Every time I ask them about the progress - they send me a liability waiver to sign that I've already signed 3 times! I show them that I've signed it 3 times and they simply ignore me. Just NEVER EVER UNDER ANY CIRCUMSTANCES EVEN CONSIDER DOING BUSINESS WITH THIS COMPANY. They are sloppy, inconsiderate, they don't deliver on promises, they make no effort whatsoever to make things right and they will leave you high and dry. I've never been treated worse... and they could not care less. Just DCA and HODL - you'll be lightyears ahead.

Horrible horrible horrible DO NOT USE - I purchased a S19 Pro in May 2025. Started hashing on June 5th. It started off ok but not super stable. I requested to switch pools to SpiderPool - that apparently takes 2 weeks and several tickets. Since July my miner is offline, Iowa4 one of their newest facilities is constantly down. The only responses I get are we are looking into to and thank you for your patience. In the meantime if I don't pay the hosting fees I lose the miner. They people do not care one bit about clients or providing a trustworthy service. Avoid Avoid Avoid. Response to reply: I have not received any email from compassmining asking for more details. I received the message below to my open ticket. The same promise was made on Jul 6th and yet we are still here offline. Hi, I hope this message finds you well. I completely understand your frustration and allow me to help you out. I see that your miner hogi is currently offline and this has been queued for diagnosis. I’ll have the monitoring team provide you with updates for the affected miner. To assist you further, We have place you on our temporary miner request waiting list so that our Deployment team can provide a temp unit as soon as possible while they work for the issue to be resolved. Kindly know that we do cover the hosting costs for anything below 95% uptime on a miner in a calendar month. You can find more information on this in our Facility Credits FAQ We sincerely apologize for the inconvenience and we thank you for your patience and understanding as we work to get miner back online. This ticket remains open. Kind Regards, Liz Customer Success Agent

I have been trying to contact someone to resolve issues with the account and start hashing again. I have talked to someone and been given the run around for the invoices and so much discrepency in the downtime credits etc.. I just want to warn others who are trying to signup. I have been with them for 3 years now and there is always issues after one another. Downtime, miner repairs, hosting facility down, and so on so on and I need to be understanding but when i have a problem, they are not responding to the queries and treat you badly. I have spent atleast $50k with them so far.

This company is a total Fraud. Do not buy or host anything with them. You might loose everything invested

This is by far the worst company ever. They lost one of my ASIC and they are "trying to do something about it" from more than 3 years. Now they are asking $966 as shipping fee to ship one ASIC to me (2 months ago they asked "just" $289). In addition, to receive a refund of unused credits, they require a bank account, able to receive payments from US: A BITCOIN COMPANY THAT DOESN'T ALLOW TO RECEIVE PAYMENTS IN BITCOIN. Stay away from them!

This company has been asking me money since the very beginning, selling me hardware that never performed once. I basically ran at loss since bitcoin was at 20k, and kept running at loss when bitcoin reached 100k. Their sales team just sells you the best business plan ever, which never worked. They keep charging you with latency fee if you are one day late for payment and come up with random 'repair' for the machine that will cost you 150$ + 200$ for shipment.

Considering my losses with compassmining, i did nit write this with much joy. I hope they respond after this review because i expected the reimbursement in accordance with their marketing, but nothing has been said for 6 weeks. I'm now on HILLBILLY in the interim. Dependable and steady round the clock payment.

Been using Compass Mining for 4 years. Horrible experience all around: awful management, missed deadlines, do not care about current customers it’s all about signing up new people. Compass also does not over see most of their mining facilities, its third party, who care even less. Initially I was informed my miners were just at the Texas facility waiting to be turned on. Then it was they weren’t even there. Then it was they needed to be moved out of the original Texas facility to other facilities. All the while other people’s miners were being fired up and brought online at the facility that my miners were supposedly sitting at. Compass is a joke. They will nickel and dime you to death while providing minimal to no service. It’s hard enough getting any kind of answers from them, much less actual solutions. tl/dr took years to get initial miners actually hashing. Never buy / host internationally. Giant waste of time and money. Avoid at all cost.