compassmining.ioReviews of compassmining.io

I purchased a 6 pack of Ant miners from Compass over a year ago. They missed all delivery promises. I only have 4 online / offline / online a year later. Still have not provided me with the 6th miner. Miner uptime is bad at best. Customer service is a black hole e-mail with auto-responses. Others have said they must be using the missing miners to fill their own pockets. Zero accounting of processor usage and uptime directly off the system. No remote view only access to the mining nodes. Term oil with past CEO exit leaves a lot of questions unanswered. The above speculative comment is a repost from others. Overall a bad customer service journey.

Machines purchased 16 months ago still not online. Non-responsive support when problems arise. No direct communications are available other than sales. Month after month of submitting support tickets with no action taken by Compass. Now, YOU are asking for me to reach out to YOU to discuss what the issues are? I hope anyone reading this review can get a clear understanding of what the problems with Compass are. It seems clear that YOU don't know what is going on with your company!

A few days prior to the loss of the 10 miners in Russia, the miners were still claiming to have preparations in place in the event of an emergency and refusing to let miners leave the country, despite the fact that they obviously had none. They lack the necessary tools for the service they provide. Despite the fact that they charge for everything, they accept no responsibility for anything. Well, I kept on withHickmire!!! and produced numerous pieces despite being unsuccessful at them. Take note

Delay after delay. My miner is months passed the communicated online date and has still never gone online. Very bad communication from Compass.

My Miner has been offline for several months. I still get charge electrical fees as if its running. Absolute scam. Avoid.

Delay delay delay for months and years. Who audit their business? Is it another FTX scam!

Compass Mining never fulfilled its end of the bargain. I bought 12 mining rigs over a year ago and some are still not online. In addition, they've unilaterally increased my hosting fees despite being mid-contract. If anyone knows of a lawyer group bringing a class action, I'd gladly join.

Originally purchased 21 BTC miners July and August 2021. Late getting online. Have in general been online for a year. Had to constantly badger them about 3-4 miners at a time underperforming or offline. Now out of 21 miners I have 11 working and 9 offline. Normal failure rate on miners is about 5% with life expectancy of 3-4 years. This is a 50 % death rate in 1 year. My sister has 100 miners. 4% failure rate. Same type, but were at different facilities. Now I have to pay for multiple hashboard repairs. Won't make up difference in cost for 6 months if I do that. I think facility they were located at had bad heat, environment of electrical fluctuation. Miners at other facility did not have that problem. Had 10 Z15 miners took 3 months longer to go online. Then the facility dispute were taken offline and 3 more months to go back online. Missing 1 of them as well. Customer support is terrible. Despite multiple tickets very few responses. Can't get anyone on the phone.