compassmining.ioReviews of compassmining.io

I purchased 7 miners from Compass. They were never fully installed or running. I paid them $1400 to ship them to another location. They did not arrive and they don’t respond. They are acting fraudulently across state lines. Class action lawsuit?

Been waiting on an order for over a year. The contract has been changed several times. Refusing to refund despite it being a clear black-and-white point on the invoice. 0 stars.

If I could rate this company negative 10, I would. IN my life experience I've dealt with a lot of companies, but by far this had the worst customer service, uncaring (from all the wat to top, down...) people and even deceitful (sold me one machine, swore by it and delivered a lower hashing model). Sent me a picture of my dusty machine once and always acted like they could never do anything about anything - it is what it is attitude at best - when someone actually responded... I moved my rig to Digital Bridge and finally feel like a valued customer. RUN from this company. they cost me thousands of dollars and it was even difficult to part ways from them.

This company is playing with customers money. They have a business model that totally take them of any risk and push the risk to customers and their hosting sub companies. They never delivered anything on time and there is no compensation given to customers. Please stay away and invest your valuable hard earned money elsewhere.

I have 3 miners running with Compass and 1 of them has been collecting dust for several weeks. The communication about their site is poor. For example: the miners was supposed to be online by may 5th, but at this moment it is still not running and there has been no communication about the extra delay. Contacting support is frustrating. No apologies, no compensation. I honestly think theyt don't even care. It's like talking to a wall which keep repeating the same bs. My advice: look for another company who do care about custommers.

Absolutely woeful experience with this company. I won't even bother going in to their handling of the Russian miner situation by the ex-ceo, I've written that as a tax loss and moved on. However, the handling of their other miners and bundles has been atrocious. After being 307 days late, my last miner in a bundle came online (all the miners were delayed significantly resulting in higher electricity rates than initially promised on sign up, and lost opportunity time), only for the miner to go offline after only hashing for 24 hours. That was a month ago now and customer support won't respond to my ticket other than to inform me the ticket has been created. I've written multiple times asking for assistance and got absolutely nothing back. They won't tell me why the miner is dead, where it is, what's happening to it, nothing. Their social media accounts focus on marketing and talking themselves up but never responding to customer complaints, their ticket system is no help and they shut down their discord after too many people went on there to complain. I don't know how else to get help from this company, they just seem to ignore the pleas of their customers.

My miner is offline for more than 1 week and so far i got no reply. Really bad service

With Compass, you can get into mining at a competitive electricity rate. That's where the positives end. Customer service is atrocious. My miner has been down for days and support has not responded at all during that time. They have a phone number that you can call. However, it's only used for sales and not for contacting a support representative. Once you are hosted with them, Compass no longer views you as a priority. Overall, I recommend you look elsewhere for your miner and hosting needs due to the shortfalls of Compass' customer support