compassmining.ioReviews of compassmining.io

My experience with Compass Mining has not just been challenging, but it has been the worst experience I've ever had with a company. It all started with the loss of my miner in Russia due to the Ukraine war. Losing my equipment was a serious financial setback, and I felt that the situation was poorly handled by the company. Then came the problems with my second miner, which stopped working in February. I reached out to Compass, and they asked me to pay for repairs. After doing so, the miner only worked for two days in June before stopping again. What's even more frustrating is that I've been billed and have paid for energy that I never used since my miner wasn't operational. This has only added to the cost and frustration of the entire experience. But what truly makes this the worst experience is the lack of communication and support. I've submitted multiple support tickets, but they remain unanswered. It's as if I'm being ignored. In conclusion, my journey with Compass Mining has been an expensive and frustrating ordeal. I've felt neglected and taken advantage of, and I would caution others to think carefully before engaging with this company.

My device came online Jan 24 2023 and offline since Feb 26 2023. Compass Mining denies responsibility and will not refund the purchase. Meanwhile, the warranty clock is running. Lemon law?? Do not use compass mining!

Been using their service since 2021. Has always taken long to restart miners. If I log it today, the miner is up in 2 weeks time. Or more likely a month. Now on to the latest issue. This month I decided to sell, because it's just not worth mining at the price of BTC and the cost of electricity. So I log a support call to retire and sell the miners. The person tells me sure you need to do that on the site. I'm like cool, ill go to the site. The site says "sorry you cant sell on our site because some other business had issues and they cant do the KYC any longer" so I cant sell my miner on their market. So I log another ticket asking what are my options. They come back to me and say well if you want to retire them then you will have to give ownership of the miners to Compass. So they created a situation where they won't allow me to sell my miners, and the only option left is for Compass to take ownership of the miners. What a happy little coincidence for Compass. In the beginning, I didn't think they were scammers. But now...STAY AWAY. They going to scam you. It's all fine (except for the extremely slow turnaround time for resetting a miner) until you try to move away or sell your miner.

Paid for 2 Antminers 19, runs 10 month, than no output or only 1/3 hashrate (since October 2022). Very poor support, always being referred to the next 10 days and nothing happens.

This company is horrible. Months late on all deadlines. Machines are never running yet they charge you for the whole electric bill. If you argue it they shutdown your machines until you pay. They also continuously choose bad facilities to host your machines at. Then say they need to move your machines to another facility, where your prices to host increase. Leaving you know option. Then takes months for them to move the machines, so again your machines aren't running. On top of that after them being months late to install machines, then moving them all over for months to bad facilities they then tell me the machine is not working and warranty is expired so i need to pay them more to fix it. If they had installed them on the contract date into a properly vetted facility it would not be broken or have an expired warranty. Do not respond to support issues but are very quick to ask for monthly hosting bills and will imediatly shut down your machines if they do not receive hosting fees. Weird they can do that so fast. Horrible horrible horrible. It is not just one rep, it is multiple, they do not get back to you for days with what you ask. I am still waiting for a break down of why 8 out of my 15 miners are not running and why the 8 that due run are so unreliable.

Stay away. I lost 9 miners to sanctions on Russia (as soon as war in Ukraine started Compass was assuring all is good and fine, even when owners of miners where telling to send miners out of Russia. Compass did nothing till sanctions cane and miners where lost) i Have 22 miners in Texas 1 facility. Those ones go offline at least once in a day for couple hours. That site just nightmare. Also bought 5 miners inTexas 4. (They where advertised as new miners) literally 3 days later they go offline and i get email that they will be relocated to Ohio facility. 3 months later they are not online and they need to go to "service/repair". After 3 days of mining? i have 5 miners in Ontario facility, Those are most stable miners. they actually mine. To keep it in mind. If you buy miner, they lock you in for 3 (or more) year contract. They will rise hosting prices as they please. And if you want to get out, you will loose your 2 month mining deposits plus you have to pay $200 per miner to be shipped to you. Overall. Compass mining has been one of my biggest investment mistakes. STAY AWAY

All the reviews are fake and fraudulent. Do not give compass a cent. I am currently one of many in court, out of pocket 375k usd. Don't make my mistake. They also sold my data and email address.

I wish I could give zero stars. A complete waste of money. DON'T DO IT. My miners got moved, the cost to run them went up without my approval. I can't get out of the contract. The miners have been down the majority of the time making $1 a day and paying $350 a month to run two miners. And now going to resell these for a massive lost, they've rejected my resell listing when I've been waiting on credits for 3 months.