RetailMeNot Reviews | Read Customer Reviews of community.retailmenot.com

RetailMeNot Reviews | Read Customer Reviews of community.retailmenot.com

RetailMeNot reviews

635 approved reviews, newest moderated first

BG
Mar 25, 2022
Problem with accessing cash back user in Australia
I set up the account and the cash back process into my Retailmenot account but as I live in Australia, it won’t accept my phone number to send the verification code through. This leaves me with no way to access the cash back. Perhaps if I was in USA it would work but there should be a warning that it won’t in Australia (or other countries?)
Response from RetailMeNotMar 28, 2022
We sincerely apologize for the inconvenience. Due to our current security standards, all customers must verify a U.S.-based personal mobile phone number. If you cannot meet this requirement, you will not be able to access Rewards on your account. For your reference, our Terms are provided here: (https://help.retailmenot.com/s/article/Cash-Back-Offers-Terms-and-Conditions). If you have any questions, please reach out to our Customer Care team at https://help.retailmenot.com/s/.
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Mary S.
Mar 15, 2022
Where is my reward $$
I have used RetailMeNot for quite some time, and have gotten some savings. I received a notice that I had $55.80 in rewards, and I decided to redeem through Venmo to my bank account. The tests they did on 2/9 went in and out of my bank account just fine but it’s 3/15 and I have yet to receive the $55.80 in my bank account. On Venmo it shows they paid the amount on 2/9. They only did the test amounts. Also no customer service reps available by phone! Is this whole thing a scam?
Response from RetailMeNotMar 21, 2022
Thank you for taking the time to share your thoughts, Mary. We are very sorry to hear that you had an issue redeeming your Rewards through Venmo. Our Customer Care team provided you with the screenshot of Venmo accepting the payment so you can follow up with them to resolve it. You can reach Venmo Customer Care at 1 (855) 812-4430. Our team will be more than happy to help if you need any other assistance. You can reach us at https://help.retailmenot.com/s/.
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Tonya H.
Feb 12, 2022
AWFUL CUSTOMER SERVICE …
I have called customer service and emailed them for four days and have not gotten a response back on how to rectify my phone number validation issue because I have a new number and your system will not validate my rewards with my new number. Everytime you try customer service they are offline or you get voice mail..This is just awful to say this company wants to resolve your issue but never responds back to your inquiries
Response from RetailMeNotFeb 17, 2022
Thank you for providing feedback, Tonya. We sincerely apologize for the inconvenience this has caused. Our team has reached out to you to help resolve your issue. Please feel free to reply at your earliest convenience.
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Yunnie N.
Nov 2, 2021
I highly recommend this site
I highly recommend this site , actually I got a lot of money , serious business recommendation !
Response from RetailMeNotNov 8, 2021
Thanks so much for your review Yunnie! So glad you enjoy RetailMeNot Cash Back!
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TYE J.
Sep 30, 2021
AWFUL!!!
AWFUL!!! CUSTOMER SERVICE WAS VERY UNPROFESSIONAL AND RUDE. Jessica was very rude when I was asking for assistance and it was so unnecessary. I will not be using this service again. In Response to RETAILMENOT I didn't activate cash back a couple of days before it was used it was 1 day before and I have proof of that. If an employee don't intend to be rude they shouldn't be rude, as I also have proof of that.
Response from RetailMeNotOct 4, 2021
Thanks for your review. We have reviewed your case and can confirm the activation was made multiple days before purchase. Unfortunately, purchases not made immediately after activation cannot be automatically tracked and do not qualify for cash back. Purchases need to be made right after the activation, and no proof of purchase was proved when requested. We do not intend to be rude and apologize if that is how you feel, but we do not have a way to issue a cash back reward without a corresponding activation.
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Abril J.
Aug 23, 2021
I finally had enough!!
I finally had enough!!! After multiple tries on this website I can assure you this website is a scam. None of the "discount code" work other then the ones you can find the actual websites you are trying to buy. This website tricks you into clicking on "other coupons " that NEVER work. Stay away from this website
Response from RetailMeNotAug 24, 2021
We're sorry you had an issue using our offers. We understand the frustration of trying to use a coupon that didn’t work. Users can post offers and at times, a user might share a coupon that's incomplete or incorrect. We do everything we can to validate content to make sure we have as many coupons available so that we can help you save money! In the future, if you ever run into an offer not working please don't hesitate to reach out to our Customer Care team, we'll always do our best to try and help you find a code that will work :) https://help.retailmenot.com/s/contactsupport
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Holly V.
Jul 30, 2021
Venmo cash out does not work.
Venmo cash out does not work.
Response from RetailMeNotAug 2, 2021
Thanks for your review, Holly. So sorry for the error you are encountering when trying to redeem your rewards. If you haven't already, please contact our Customer Care team for assistance. https://help.retailmenot.com/s/contactsupport
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Terry M M.
Jul 17, 2021
WILLKEEPYOURMONEY…BEWARE
Hi, I purchased $5000.00 earrings from Macy’s used Retailmenot website for 10% money back, and at 1st there site said I had $500.00 money back but the next time I went on the site the money and my account disappeared. So I called to ask what had happened to the money, they claimed that I didn’t go through there website.. but the reason I kno I did go through there site is because I had placed the $5000- order without there website…so I called Macy’s canceled the 1st order, typed in Retailmenot.com in my browser and reorder the item. THEY ARE STEALING…PERIOD
Response from RetailMeNotJul 19, 2021
Hi Terry. Thanks for your review. We reviewed our history with you and conversation you had with one of our Customer Care agents from June 29th. We can confirm there was no cash back activation for Macy's on your account for the dates you provided. Apologies for any inconvenience, but as stated- we don't have a way to issue cash back to a user if they do not activate the cash back offer prior to purchase. Please feel free to reach out to our Customer Care team if there is ever anything else we can assist you with.
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