ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
ComfortUp (comfortup.com) has 598 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
comfortup.com
Website
comfortup.com
Category
Factory Equipment
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 42% of reviews.
Latest
Most recent review: October 2023.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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WRONG! DO NOT USE THIS COMPANY (if that's what its called).
I believe most of these reviews are FAKE! Try and call them BEFORE you buy, they are NON EXISTANT! No one will answer by phone or email. Save yourself the frustration call them FIRST that go somewhere else becuase you will NOT reach a single person for help. We had our AC company FINALLY get ahold of someone after hours and days of calling for a warranty issue, never got re-imbursement as they were supposed to and promised on the phone. BUMMER I had to write this to warn others and I placed a complaint about bad business practices with the BBB. Don't get ripped off with non-existent customer service when needed!
ML
Mark L.
They came through for me!!
Had a real issue with a new mini-split unit I bought from them. Had a devil of a time getting local HVAC guys to handle the warranty issue and was just plain stuck with a non-serviceable unit. I reached out to the seller, ComfortUp, with high hopes but low expectations due to the touchy warranty surrounding mini-splits and installers. They (Carey specifically) took my issue into consideration and somehow got me a replacement unit sent to me! I really thought I would be stuck with a dud unit. So pleased to do business with a company that cares about customers and their reputation.
JP
Jeremiah P.
I am a heating and cooling contractor
I am a heating and cooling contractor. I love your mini split heat pump stands. I use them in all of my installs and will continue to do so. Great product! Thank you so much.
AJ
Arthur J.
Very Fast Shipping
Very Fast Shipping
Very Fast Shipping. I ordered in the afternoon and received in Woodlawn TN in 2 days.
RH
Rhea
My second 2nd purchaed
My second 2nd purchaed. Everthing arrived on time and as discribed..
LO
Lon
Great service and very good pricing!
Great service and very good pricing!
MM
Mike M.
Comfort up is a no customer support
Comfort up is a no customer support. We bought 4 gree mini splits a year ago 2019 and had to replace place the units twice and we are still having issues error code for mother board replaced it twice at our labor expense. Error code E6. We have left numerous messages in hope of getting the 3600 BTU outside gree unit totally replaced we got a lemon. We have spent 1,800 out of pocket for labor and the cost of 4 inside units we replaced. another 1,500 today is 5/1/2020 we initially put in units 1/24/2019, total night mare. I will be at it again come Monday to get some resolution. Before buying a unit try and call any tech number available for gree products and hopefully I save you the time and frustration. I was told by the HVOC people here in SC that they recommend Mitsubishi, but you will still have to deal without tech support from comfort up.
The tech here told us the. Today is 5/2 2020 tech support is impossible to contact and resolve issues.
Response from ComfortUpMay 6, 2020
Hello Mr. McQuade,
We're sorry about the experiences you have had with your Gree System but I have to politely disagree with your comment that ComfortUp has not been supporting you through the concerns as I can see in our system MANY emails and phone calls back and forth with you over the past few months.
I apologize that a satisfactory resolution has not been reached yet, but it seems to me that your problem is with the Gree warranty process, not with ComfortUp. Once a product is installed, there is little ComfortUp can actually do because we are a retailer, not a manufacturer - any product defect issues are to be handled by the manufacturer's Technical Support staff. As an example, if you bought a GE refrigerator from Home Depot, you wouldn't call Home Depot for Tech Support, you would call GE. Even if you bought a Gree mini split from Home Depot, you would still have Gree Tech Support to work with, not Home Depot - the process is exactly the same. However, even with all that said, we have been trying to work as a liaison between you and Gree to get your system up and running to your satisfaction.
As for your concerns about additional costs for labor, unfortunately, the warranty terms of every HVAC manufacturer cover parts only, not labor, as has been explained to you. While this is unfortunate of the additional out-of-pocket expenses, we have it posted all throughout our site, on every product page and even as terms you have to accept before checking out; we have done everything in our power to make sure buyers are aware of warranty policies before completing their purchase.
We have advised you of the warranty terms, we have spoke to Gree Tech Support on your behalf and communicated with you along the way - I apologize for the troubles you have had with your mini split and that we're not able to offer the technical support that you desire, but Technical Support is not a service that we can legally provide as we are not the manufacturer.
Gree is bound by the terms of the warranty provided that you can prove your system was installed by a licensed HVAC technician. If you are still having issues with your system, please have your contractor call -Gree Tech Support - 888-850-7928 M-F 8am-5pm est. *Note- Gree tech support will only discuss issues with licensed HVAC contractors, not homeowners.
DA
David
Comfortup is a BIG hassle. Super irresponsible company!
The minisplit Comfortup shipped to me has been determined to be defective and was missing parts. Comfortup has been frustratingly unresponsive. I eventually managed to communicate with Comfortup regarding the return process with Carey and Kevin. Comfortup continues to give me the maximum run around despite full cooperation from me and my contractors.
Response from ComfortUpMay 6, 2020
David - I'm sorry to hear that you've experienced issues with your shipment and with the responsiveness of our team and their communication. Since you didn't post a last name, or come up as a "Verified Purchase" I am unable to determine the order/issue you are referring to, but I'd be happy to look more into it if you can provide further information (last name on your order or an order number).
