Comfort PureReviews of comfortpure.com

After 10 months, I'm giving the Comfort Pure 6" queen cotton and wool futon 2 stars because it feels like some false advertising. It is *not a Japanese style futon*. It is a Gold Bond brand Western style thick, heavy cotton mattress. The cotton was stuffed in, not traditionally layered. Futons need to air out periodically and this one is like hauling a dead horse. It's over 80lbs and only sort of rolls into 1/3rds after about 6mo. They called it "lightweight" ... that is a lie. Super frustrating experience every time. As for comfort in my opinion, it's ok for back sleeping but too hard for side sleeping, so we put a 5" memory foam bed under it that we had. But at least it's firm enough that, if you're cosleeping, the baby doesn't roll into you. Although I like the natural cotton and wool, I wanted a futon not a mattress. I tried to return it, but a return costs as much as the mattress so in the end, I would have paid full price, but got nothing. So I kept it.

My bed is fine but it was supposed to be delivered the 25th. It never showed and I never received a call. It came the next day and again no call nor ring of the bell.

The wood of the bed frame has no finish. it is rough and seams untouched. Either they forgot one step of the process or it is the customers job to apply any coating / polishing (sand papering). Delivery was perfect except it came directly from China as it seamed and I had to unwrap all in tedious efforts to get it finally ready to set together. The futon is too short. I guess my choice of extra firm costs length. I bought the same bed before 21 years ago in Manhattan NY and from a store where you could actually see what you are getting. Here it is great online but I bet this is just a dispatcher and that explains the 7 weeks delivery.

after 6 weeks I am revising my former review. Very disappointed with the customer service and the mattress. I was told that the smell would go away after 2 weeks- why is this company sending out mattresses that have an odor? It is now 6 weeks and I cannot get rid of the smell and the company just tells me it will go away. It is so bad that I am in process of replacing the mattress- so do not waste your money. I have not seen anyone else mention this in the reviews- if in fact I received a lemon -it should have been replaced- very disappointing experinece.

Came very fast but was missing the hardware. Pretty uncomfortable overall

I recently purchased an overlay for my recliner chair from this company, and my experience has been nothing short of frustrating. While the representative, Alex, I worked with seemed pleasant at first, everything changed when I decided to return the product. The return process was an absolute nightmare. My emails went unanswered for weeks, and when I did get a response, it was full of excuses and delays. It took multiple follow-ups and several months to get acknowledgment of my refund request. After finally agreeing to process the refund, Alex dragged out the process even further, leaving me waiting for over several more weeks and requiring additional emails just to see any progress. In the end, I only received my refund after issuing a firm ultimatum. Alex still charged me a 15% fee for returning the product. This level of customer service is completely unacceptable. I strongly advise others to think twice before purchasing from this company if you value any sort of reliable after-sales support.