Miss Kindell W.
Worst Customer Service Ever!
I've ordered from this site for years and it has been great. They're products are great quality and really reasonable. The first time I've had an issue is with my last order. They made a mistake with the electronic invoice with my package so customs sent it back. I've been trying for 3 weeks to sort this with their customer services. They offered a full refund or a complementary replacement package (which it isn't as my order was sent back to their warehouse) that wouldn't be entitled to any additional replacements or refunds if something went wrong. I asked for more information before considering the options and if they had contacted my domestic Postal services to find out what the issue was and to fix it before send my package again as it was a limited edition vault. I was then informed that the "complementary replacement" was being sent and when I queried why as I asked for more information first, I received no response.