ColourpopReviews of colourpop.com

I purchased some items. But accidentally put the wrong address and never received them. And I still have not been given a refund.

Great products, cute packaging, fantastic quality, helpful service

Colourpop offers amazing and fun products at reasonable prices. I love everything I have purchased from them !

The best products ever, i like every launch

I love their brow pencils and I usually buy multiple cause they are usually sold out in my shade, but with my recent order I received one of my brow pencils and the pencil didn’t have anything in it. They should do quality checks, cause they scammed me.

Have been looking at buying your products but thought was pricey but then u discounted what I wanted so brought and it is beautiful very sparkly and even the packaging is perfect I'm pleased I brought it

I placed and order in November of 2020 for my daughter via paypal, I tried to place another order Oct of 2021 using the SAME paypal. Money was taken out of my account but half an hour later Im told my order was cancelled due to being unable to process payment???? YET they said if any moneys were taken out I would get a refund. UGH CONTRADICTION MUCH???? The email said try again later so I tried 2 more payment sources but my order kept getting cancelled. Then they tell me I was flagged for FRAUD!?!? I have never EVER had trouble with any other company before. So I email them back asking how can we fix this and they just keep sending me the same generic letter or empty emails. THen out of the blue I get an update saying my order was processed and I asked them about this and ANOTHER girl assured me she looked into my order and it was processing. BUT 2 weeks later no change in my account and no tracking number. When I requested to speak again to this other girl. I got the first girl who kept sending me generic emails. SO I asked to speak to a supervisor and they said, "We can not discuss the reason you were flagged" ???? Does this make sense??? They cant tell me why Im flagged? They dont have a phone to call. They wont put me through to a supervisor. They refuse to help me fix this issue. I did some research and found out they have been doing this since 2016, 5 years. I dont know how they got this far treating people like this. They are the WORST COMPANY EVER!!!!

A couple items arrived broken. I understand that’s going to happen now and then when shipping makeup, so I emailed them to see how it should be resolved. Unfortunately, they never bothered to respond to my email. I don’t think I’ll ever order directly from them again. Better to go through other retailers for their products.