Cold SteelReviews of coldsteel.com

Amazing. Heather G. In customer service saved the day. I’ve ordered from cold Steel a few times. Never an issue before this. FedEx lost my package, cold Steele replaced it for free instantly when I called. Thanks guys!

Stagnant shipping process. Are Zombies in charge here? I placed an order with them, was charged for it yet the order never shipped out? Called their customer service to cancel my order and was told a refund would be issued. 30 days later and they still have not refunded my purchase. I had to file a dispute with my bank to have the charges reversed.

Pre planning in the new Cold Steel America if you want to have something to use on a camping trip next month you should have ordered it two months ago - thinking that they will send it out as soon as possible is a thinking error on your behalf. I believe they have a staffing shortage with the little guys doing the actual work while the managers soak up their big end of year bonus checks - so they CANT AFFORD TO HIRE more shipping people or more support people which is okay since I am deaf and have trouble with broken english people trying to talk in a fashion I can even unstand - and don't call me racist just call me deaf and those that do not speak english as native tongue - I find no fault with = so I saw something I liked and bought it - silly me - didnt' read trust pilot because Cold Steel has been around for a long time right - but I was not aware that they should now be Old Rusted Steel Company - woe is me - Any way - some of their products are way expensive and some are way cheap - so you get what you pay for - or in regards to shipping you don't get anything for a month - lucky for me this time around I bought something on the down low so now I know not to buy a good sword or something pricey from them and take them off the list - and assume they will go belly up in the next couple of years - which I guess is the agenda of those in positions of ruling - to destroy american companies - could be wrong but feels like I am more right - and just makes me sad - I have some old Cold Steel products that cost when I bought them but they have done well - now? Now I don't know that I would ever spend that kind of money again reading many of these reviews here - sounds like it is China or Pakistan made stuff = okay I think i poured enough of my heart out - I will not buy from cold steel again unless it is a used product from that one big secondhand outfit out of Florida - you know who I mean.

I bought an expensive Chinese Sword (Gim Sword) from Cold Steel as a high school graduation present for my son. After several years, it has rusted! If you don't have the "original receipt" the company policy states it won't replace it! Don't buy anything from Cold Steel. The sword is complete garbage. This is a low - life business practice from an expensive company. Sure, who keeps "original receipts" for years? I paid by credit card. They would have those records on file! Nobody else makes that Gim sword but them! It's called The Chinese Gim Sword! Without the original receipt the Customer Service won't even issue a Return Authorization Code and could even claim that proper maintenance of the sword was not kept. How can you trust a company like this? Mike

I ordered this almost 4 months ago, never received the knife. I gave them some time because I know it can take a while. When I called the first time, I was told they didn’t know why it was taking so long and that they would contact me as soon as they found out. I was never contacted. I called again a month later and was told that it was on back order and would be another month. When I asked to cancel it and just give me a refund, I was told it would take 21 business days. This is unacceptable and you all have lost my business. I have bought multiple swords and have never had any issue with their service like this before.

One of the worst company’s I have ever ordered a nife from. I ordered mine 3 weeks ago and it’s still saying processing in the warehouse. I’m a collector and literally have ordered 10 knives since then and they all arrived within days even from out of the country. Cold steel you mass produce these in a warehouse not making it individually by hand. Get it together and get my stuff shipped maybe sometime the fire the month ends smdh. Last purchase I ever make from cold steel.

Received a pocket knife as a gift. I work outside, so a good knife has to go everywhere with you. I ended up breaking the pocket clip on it and when I contacted customer support to ask how I can buy another clip(I wasn't even complaining, I was totally willing to pay for it) I was told they don't sell just the clip!!! So the knives are basically pointless after that. I am not going to buy a knife that I can't even replace the pocket clip on, no matter how good of a blade it is. Benchmade will literally mail me one free of charge same day.

Warning: if you buy cold steel products you better hope they aren't defective or need replacement parts, because you want be getting ANY help from their customer service. they are a bunch of scumbags. you've been warned.