Cold SteelReviews of coldsteel.com

Terrible customer service. Completely ignoring my requests for an update on when my order will ship. 2 items, in stock…hasnt shipped 3 business/weekdays.

COLD STEEL.CO UK I was interested in the cold steel black bear classic but the price difference with different sellers was quite wide after already using cold steel uk for another fixed blade I asked them if they could match or even beat the price I'd seen elsewhere.....response was we'll let you know ....a week goes by and I send an email and get a curt response asking for proof so I send a link and wait, then a response of need to wait for a reply from another colleague so another wait .....then another email saying if I pay the full price they will refund the difference....I asked for a discount voucher which they had already sent me but expired after 24 hours,they said that wasn't possible?....seems like they just didn't want to match the price beat the price or make it simple to do business ....bought item from other seller with an extra 10 percent off the sale price Cold Steel UK couldn't beat. Cold steel products are excellent pity about the lack of customer service from the authorised sellers that trade under the Cold Steel name ...aswell as Blades uk a mitror version with the same customer service. 18th December 2024 Reply to message below, Mr Peter Schofield, How can you be so disingenuous I'm a registered customer and you have sent customers including myself discount codes via email (valid for 24 hours) just as I explained in the email, the fact that you took 3 days to reply to me and only did so after I chased you up after 3 working days says alot about you,ironically you also found the time to tell a jackanory story here! My business has gone elsewhere and I suggest that if you're reading this that you do too Date of experience: 11th-18th December 2024

Cold Steel was sold to GSM Outdoors, then GSM was bought by Platinum Equity, a huge international company. If you need service or want to return a product, expect to spend lots of time on the phone with person from Thailand or some other foreign country.

I attempted to buy the Brooklyn Crusher from them but received no email with a confirmation number. However, my credit card was charged $32.99. When I try to get answers no one responds to my emails or calls. This company is a rip off.

I reasently purchased a cold steel Kudu Lite.it is a very unsafe knife to work with. My suggestion is to give it a better locking system, like a try lock like on the Espada or at least a inner lock inside the handle . It is a very cool Design and invisible very sharp ( which is why it need a better locking system) everything is excellent except for the no blade lock, no matter how hard you place your thum on the back of the handle it takes very little pressure on the back of the blade to close it on your fingers.

Quality is going down and if you need replacement parts...forget it. I'll no longer be investing anymore money on their products.

I order a $400 knife for them with 5-7 shipping and that was two weeks ago. No communication from specific to the situation . The order status shows it still in processing…for two weeks?!? Just send out a message to your purchasers of the “limited edition AD10” or perhaps we should all stop payment.

Total scam. I would give zero stars if I could. They charge your card immediatly, then don't ship. I cancelled my order 2 months ago because of this and they have still not refunded my money. Bank is involved now to try to re-cover. Order from other sellers if you must have one of their products.