Cold SteelReviews of coldsteel.com

Well I really liked the products I’ve used from them, but I had the hardware come off for the thumb plate for the rajah II and the customer service if we could even call it that was unhelpful, and doesn’t offer hardware for sale or replacement.

When placing my order I was given the opportunity to pay $25 extra to receive the item in 2 days. But they failed to convey that they have a 2 week first of the year inventory order delay? Therefore I paid $25 extra for nothing. When I asked what could be done about it they said they could cancel the order and I could basically kick rocks??? Great products but their customer service is their downfall.

My biggest complaint is Cold Steel’s customer support—or lack thereof. I purchased a knife on December 5th, and the website stated guaranteed delivery by Christmas. On December 8th, I received a tracking number indicating the product had shipped, with an estimated delivery date of December 13th. On December 15th, I received an email from Cold Steel stating that the product had just shipped that day, which was confusing. I contacted customer support for a status update. While I was on hold, the tracking showed the package was delayed but still en route. Customer service told me to wait three more days, after which I could request a refund if the product was considered undeliverable. On December 19th, concerned that the knife would not arrive in time for Christmas, I contacted them again. I was told I needed to wait 7–10 days post-shipment before requesting a refund. At that point, it had already been 11 days. I was told they would contact the shipper to investigate. I later received a generic email stating the package was still on the way, even though the tracking had not updated in four days. On December 22nd, I emailed customer support and asked three specific questions: Where exactly is the product right now? At what point can I officially request a refund? If it shipped on the 8th, why did I receive an email on the 15th saying it had shipped? I received no response. I gave them the benefit of the doubt due to the holidays. Christmas came and went, and I had no gift to give—only a promise that it was “on the way.” By December 30th, the product still had not arrived. I contacted customer support again and was given the same response: that it was still on the way. I explained that the tracking had not updated since the 15th. Eventually, the representative agreed to submit a claim with the shipping provider and promised to get back to me later that day. As of today—Janruary 1st—I have received no response. I have now contacted my credit card company and disputed the charge. Cold Steel cannot be trusted. Their customer support repeatedly makes claims and fails to follow through. Each time you call back, you get a new excuse. Don’t waste your time. It will save you a month of frustration and pulling your hair out.

Handel ikke hos dem de snyder med billeder af produkter og sender noget andet. Og derefter skriver de at de er da pisseligeglade. Aså hold jer væk fra dem de rr nogle svindlete

I ordered 2 pocket knives and a new mouth piece for my blow gun. I received the two pocket knives but no mouthpiece. Contacted him couple days later they got back with me and indeed they said yes they forgot to ship it tell me that will ship onone right out immediately that was 3 weeks ago still waiting haven't heard a word from him email him again nothing you'll never get another one of my hard earn dollars

Purchased one of thier blow guns to try the store out before making a larger purchase. Product is okay, but they dramatically undercharged for shipping - I ended up paying 2x more for that expense. When I contacted them via email, thier response was less than satisfactory. I won't bother making any orders with them in the future. Other knife and sword seller recommendations welcome.....

Terrible customer service. Completely ignoring my requests for an update on when my order will ship. 2 items, in stock…hasnt shipped 3 business/weekdays.

COLD STEEL.CO UK I was interested in the cold steel black bear classic but the price difference with different sellers was quite wide after already using cold steel uk for another fixed blade I asked them if they could match or even beat the price I'd seen elsewhere.....response was we'll let you know ....a week goes by and I send an email and get a curt response asking for proof so I send a link and wait, then a response of need to wait for a reply from another colleague so another wait .....then another email saying if I pay the full price they will refund the difference....I asked for a discount voucher which they had already sent me but expired after 24 hours,they said that wasn't possible?....seems like they just didn't want to match the price beat the price or make it simple to do business ....bought item from other seller with an extra 10 percent off the sale price Cold Steel UK couldn't beat. Cold steel products are excellent pity about the lack of customer service from the authorised sellers that trade under the Cold Steel name ...aswell as Blades uk a mitror version with the same customer service. 18th December 2024 Reply to message below, Mr Peter Schofield, How can you be so disingenuous I'm a registered customer and you have sent customers including myself discount codes via email (valid for 24 hours) just as I explained in the email, the fact that you took 3 days to reply to me and only did so after I chased you up after 3 working days says alot about you,ironically you also found the time to tell a jackanory story here! My business has gone elsewhere and I suggest that if you're reading this that you do too Date of experience: 11th-18th December 2024