Cold Steel is an American corporation and seller of knives, swords and other edged weapons and tools based in Ventura, California.
Cold Steel (coldsteel.com) has 41 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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41 approved reviews, newest moderated first
Max S.
Excellent experience. I bought Ti-lite from them a few years ago. Last year the clip was broken and I lost a bolt holding it. I asked them if they can sell me a new bolt and they just sent me the repair kit (clip + 3bolts). Fantastic service!
daniel O.
Product never arrived and the company does not respond to emails.
scott W.
I ordered a knife from them in Feb. of 2020. Never got it or the refund I was promised in April. I would never buy anything from this company.
David P.
Customer service of the new coldsteel is dreadful . Part missing with my purchase and they are just saying sorry we can't get it . I paid for it but they can't get it and won't be sending the missing part that's awfull . So disappointed .
Brian F.
They didn't send one of the machetes I ordered. Emailed with no responses and my call conveniently keeps getting dropped. Their customer service is non-existent
P.L.
I bought a damaged knife (the blade is pretty schratched up out of the box, and opening action is kinda gritty), seller can only offer a refund as that same knife is out of stock since I bought one of last pieces. Both, me and the seller have sent numerous e-mails to Cold Steel - NO REPLY! Teir "Customer service" will ignore you.
Nobody
This is the worst place to order from. I ordered my product on dec 1. Made me pay $16.00 shipping and it still hasn’t arrived. When I call they tell me the tracking number is invalid.. How is that when they create the tracking number? So low and behold they have no idea where my package is. I asked for a refund and it will take 10-14 business days. WHAT A CRAPPY PLACE. How they stay in business with such crappy complaints is beyond me. Then you have to give out information that is not necessary for me post a review.
Idon'tkneelforyourfeelings S.
I gave this company a second chance and I regret it. I waited weeks for my order and finally had to give up and cancel half of my order just to get them to send me the one item they did have. I have also experienced total failure of one of their knives; sent that in but its on "back order" too. Would not suggest them to anyone. Especially if you value your time-they won't. I should also mention that the knife that failed totally on me did so under very light use; I wouldn't try any of those cool things they do in their videos.