risq
Lacks Professionalism
CodesWholesale uses a clunky and outdated platform which goes entirely against intuitive design. Support is virtually non-existent as you can ask questions, but not get the appropriate answers. The 'support' staff who do respond tend to beat around the bush. It's immensely frustrating. With many items being priced higher than I would even sell them to my own customer base, I simply go elsewhere for superior value. I've wasted a few hundred dollars on inventory here and will have to call it a loss. Taking all of these things in to consideration, my experience has been less than stellar and I would expect more professionalism from a company aiming to grow their customer base.
Response from CodesWholesale.comAug 27, 2018
Hello Stainless, Unfortunately, we are unable to recognize your case in our system, so kindly ask you contact us at your convenience. At this point, let us refer to your opinion: "Support is virtually non-existent as you can ask questions, but not get the appropriate answers." Please make sure that you contact us within our working hours, which are: 9.00 - 5.00 CEST from Monday to Friday. "The 'support' staff who do respond tend to beat around the bush." That's rather too general a statement to counter it. Could you provide us with the broader context? We can only ensure you that all our reps are qualified to help customers with whatever issue they may have. "With many items being priced higher than I would even sell them to my own customer base, I simply go elsewhere for superior value." Obviously, you have the right to feel uneasy about the price. However, our customers always have a choice - the price depends on the quantity purchased. Basically, it works this way: the more you buy, the less you pay. At this moment, we can't suggest the best option for you, as we are unable to identify your case. All the best, CodesWholesale Team




