Malte
The support for partners / sellers is bad...dont know about the rest...
EDIT: Support team reached out of to me after review. Problem seems solved. Still not sure about the 30€ feed to be able to order games but thats a different story :-). Ill update the review to 3, since the platform interface still has confusing messages and some bugs. Orig Review: Starting an new online shop including gamekeys and I choosed this site for delivery...first I created an demo account to explore their API. Then the documentation of the V2 API was a 404 Page...and last but not least the "Account Status" page said "Awaiting Verification" with the message "Click to Button below to start!" but there is no button. I was like "OK happens In dev of this platforms...no problem." I asked the support skype account. They redirected me to the account team e-mail. And guess what...its more than a week now: No response. (Also sent a reminder after 4 days of waiting). So if you handle your connections with furture partners like this, how do you handle problems with the keys? Even your policy is fogy: Im not allowed to send an replacement key until you reached out to me in case of complaints? So Ill wait weeks for you and the customer goes crazy? If this is the plan Im out. I switched to a different wholesale service. Also via API direct connection. 10 Minutes after filling the apply form I got an PERSONAL e-mail with a "How to get Started" and an invite for a video / call to clear open questions. I know this is over the top, but over 1 week for an response is diff. too long. Maybe you can start there and keep your URLs to your docs up to date.
Response from CodesWholesale.comNov 22, 2021
Dear Malte, we’re really sorry that you couldn’t find API documentation on our platform. We had some issues with this feature but we’re working on it right now. It’ll be resolved soon. In case of any problems finding our API documentation on the platform, it can also be found on our website under the link: https://codeswholesale.com/CW-API-docs.pdf. Your account status problem is because your email has previously been used on our platform and has been inactive for 4 years. Therefore, your account had to be verified to make sure your business was legitimate and no one had stolen your account. We’re also sorry about your problems with contacting our support team. We work hard to thoughtfully answer all of our users' issues. Unfortunately, your ticket has been mistakenly flagged as resolved. It’s our mistake and of course, we understand your frustrations about waiting too long for an answer from us. We want to ensure you that we try our best to resolve any of our users' problems fast and accurately, so they can run their business effortlessly. Thank you for taking the time to leave your review. Best regards, CodesWholesale Team