CodesWholesale.comReviews of codeswholesale.com

Hello, iam waiting for my account to activate 3 days and no responde from you. Please help asap

Our experience of the last 6 years with this company: When there is a problem, you have the problem... 1. Example: We bought over 1000 codes in bulk from them, based on personal negotiation after we met them on Gamescom. We agreed on 1 year guarantee, that the codes will work. After some month the codes began to be already used, we showed the support the proof of our agreement, but they said: - The worker who made the agreement does not work with them anymore, so they dont care! - We should learn from this, to not stock codes! How unbelievable is that, breaking our agreement. (obviously they know they have invalid/stolen codes in their system)! The key account said, they suggested us to refund, but the support has the final decision?! We had many hundreds of euro damage to carry, because of their broken agreement... 2nd example: We buy through the web checkout, because we do not want to connect our system via API to a company that is so badly treating it's key customers and such buggy site (we thought they improve over the years, but they didn't). When you click "checkout", the product's price can have changed, but you are not asked to reconfirm the new price! It will simply charge you with the higher price without your consent! The support told us, how to avoid this bug in future, but they refuse to compensate us for the unagreed charging! They say, we already downloaded the codes, and we should use API, where this bug is not happening. Also, we are the only customer with this problem (so what?!). I give 2 stars, because the pricing is mostly competitive and they also have stock for rare games. If you only rarely need small amounts of codes, that your can't source elsewhere, we can recommend the company for that. But if you want to have a reliable business partner to grow with over the years, your should look for alternatives. Do not risk big amounts with them and calculate in losses trough used codes and bugs, that they will not take responsibility for. To end this review, we argued with above content to the customer support (Junior Customer support). They refused to escalte this issue to a supervisior or current key account manager. Now they ignore us.

They falsely advertise that they plug-in to Prestashop and Opencart etc when in fact they don't. I went and spent a lot of money setting up a domain, hosting, a store, only to find they don't integrate with Prestashop anymore. When I told them, twice, they ignored me and continue to promote these plug-ins. Codeswholesale gets 2 stars because the site is relatively fine otherwise. It would be good if they had more info such as images and descriptions to further help you build your store and sell more keys.

CodesWholesale uses a clunky and outdated platform which goes entirely against intuitive design. Support is virtually non-existent as you can ask questions, but not get the appropriate answers. The 'support' staff who do respond tend to beat around the bush. It's immensely frustrating. With many items being priced higher than I would even sell them to my own customer base, I simply go elsewhere for superior value. I've wasted a few hundred dollars on inventory here and will have to call it a loss. Taking all of these things in to consideration, my experience has been less than stellar and I would expect more professionalism from a company aiming to grow their customer base.