CocowebReviews of cocoweb.com

I have bought several lights from cocoweb over the past 6 months for a building project. First of all, the lights are very high quality and easy to install. We have had two instances where we had to call them - one was an LED that burned out and one was where we broke a part on a light and needed it fixed. In both occasions - including the one that was our fault - the owner was amazing to deal with and provided replacements at no cost. He was pleasant and prompt. Honestly the best customer service I have had in years. Will buy lights from them whenever I can.

I bought some heavy duty light poles. They were not as heavy as I had hoped but I am very satisfied with them. They look great and they seem to be of very high quality. Accidently hit one and it broke off. The repair was very logical and they posts came apart and we were able to reassemble them. The guy that did the most work commented several times about the quality of the kits. I looked long and hard for light kits and these are sweet!!!!

I have purchased 6 picture lights in the past few years, service was good until now. They changed the shipping address from what was on the purchase confirmation and invoice. They want to charge me to contact the shipping company and have their error corrected. Once I pointed out to them that this was not my error, but in fact theirs they stopped communicating with me (email communications) and continue to ignore several emails that I have since sent. ..I still have not received my light. Disgusting approach to dealing with an error that they made.. terrible customer service.

I purchased a picture light and in moving from one house to another I lost the transformer. Gabriel from Cocoweb called me right back and personally took a replacement transformer to the UPS for overnight delivery to my new home, as Cocoweb's deliveries had already left for the day. The transformer arrived early the next morning, and just in time for the electrician who was scheduled to come and fix some electrical issues in my new home. Thanks to Gabriel I did not have to pay for another electrician visit because the transformer was there waiting for my electrician to use in reinstalling the picture light. Fantastic customer service!! Very pleased!!

Buyer beware, Cocoweb products have this ENORMOUS branding on the visible mount. If you were planning on putting anywhere visible, all that visitors will see is this writing. Additionally, the products are made from a cheaper soft metal. Lastly, I would be cautious of dealing with this company. When I returned the items (due to abnoxious branding) they accused me of not returning items, and charged me a ~$200 restocking fee. Would highly discourage buying their products

Items came with missing parts and I cannot get any communication from them!!! Awful experience!!!

Beware! They're not answering the phone or replying to email. No employees listed on LinkedIn. Just saw this review that they are located in China...I did not know...now I'll have to ask my credit card company to dispute/reverse charges.

DO NOT BUY from them . They will not send you your Order.. They do not tell you they are in CHINA either.