Karen A.
Don't Purchase!! Terrible quality!!
I would agree terrible. We built a horse farm & heard great reviews about there products. Several thousand dollars later. Most do not work. I call there customer service & they send out replacements. Then those do not work. Save your money. Buy a better product. Sad thing is that these fixtures were not cheap to begin with. Not to mention the costs to have an electrician put up the replacement photocells or fixtures just to not work again. GARBAGE!!!
Response from CocowebAug 26, 2024
We are truly sorry to hear about your negative experience with our barn light fixtures. We understand your frustration and disappointment, and we want to assure you that we are taking your feedback seriously. We are committed to providing high-quality products and exceptional customer service. It's clear that your experience has fallen short of our expectations, and we apologize for any inconvenience or financial loss this has caused. We are actively working on improving our sensor technology to address the issues you've encountered. We believe that these new sensors will significantly enhance the performance and reliability of our barn light fixtures. We would like to offer you the option to receive these upgraded sensors once they become available. If you're open to this solution, we will replace the faulty sensors at no cost and cover the shipping charges. We understand that this may not fully compensate for your past experience, but we hope this gesture demonstrates our commitment to making things right. Thank you for your feedback. We value your business and will continue to work hard to provide the best possible products and service to our customers. Sincerely, The Cocoweb Team