CocowebReviews of cocoweb.com

Their “solid brass” light isn’t actually solid brass and my two $400+ lights rusted almost immediately when put up on my ocean front home. All they said was they might send new ones, to which I said I paid hundreds for an electrician to install them three stories up and that wouldn’t make sense. They are not being honest about materials and do not care at all. Beware. If you want longevity and good customer service, go elsewhere.

Previously I had ordered 3 x 5" art lamps and was impressed. New order for a 14" art lamp in antique brass was disappointing. The powder coated finish was a poor replica of of antique brass so I immediately requested a return label. Problem 1, return label not generated as I checked out as a guest. This was put right after a phone call and follow up email. Problem 2, they received the return 2 weeks ago, no acknowledgment and to date no refund.

The cocoweb barn lights have a limited life for outdoor use as the powder coat decays quickly.

Bought product in 2021 so I had it for rough in. Just getting around to installing and it doesn't work right out of box. They will not stand behind their product. It's $90 for the driver and led array to fix the problem as I don't have a volt meter. Just said out of warrantee buy the parts on our site. Doesn't work out of the box and they just want more money. This company is trash and knows they make a crap product. Edit: If they truly cared about their customers they would have at least sent the parts to try and fix it. Instead they just call me a liar. Either way they don't expect their product to last 4 years.

I was very disappointed with the light I got from them. I returned it and it took over a month to get a refund.

My horrible experience with Cocoweb. Buyer beware! I’ll try to keep a long, very bad experience with Cocoweb relatively short here, but I believe it’s important to pass so potential buyers can make an informed decision before purchasing a Cocoweb light fixture. On March 27th of 2023 I purchased 27 LED barn light fixtures. 26 of them were the 22 inch, and 1 was an 18”. They were to go one a new barn I was building, and it’s identical sister barn directly across from the new barn. Due to delays in construction, we finally were able to install the barn lights on the new barn just a few months ago - in early March of 2024. 14 were installed. Within a month of installation we noticed four of the fixtures' large canopy shade had separated from the gooseneck arm and the canopies were flopping around. We had them taken down (had to rent a lift) and my electrician took the wobbly shade off and he was very surprised to see how poor the design was. There were 5 significant design flaws that led to the failing of the fixtures. As he was explains this, I got a video. One being the screws used were very tiny, and could not hold the weight of the canopy and rain was getting in, which led to corrosion of the LED bulb. Soon, within a month, 6 more fixtures fell apart the same way. And as of yesterday, 12 of the 14 have all fallen apart. I had the other 2 removed, knowing they were right behind. The other 13 fixtures, brand new and still in boxes on a pallet, will not be installed. I am not going to install fixtures that I know are going to just fall apart. At $461.00 per fixture, I have $12,000 invested in these fixtures! I wrote customer service at Cocoweb explaining my experience - and they said they would replace the broken fixtures, however they are the same design. Replacing fixtures with the same design makes no sense - they are only going to fall apart. And, Cocoweb said because the purchase was just over a year, a refund was out of the question. I even sent Cocoweb two videos showing why these fixtures fail, and Cocoweb did not acknowledge the obvious bad design. Even my painter said “these things are junk.” So now I have a pile of 12 broken fixtures at $461.00 each on the ground in my storage shed, and 13 that I am not about to install. It appears my $12,000 is now gone, and I have on my hands 27 barn light fixtures I can’t use. Mr. Zavala and Mr. Torres say they stand by the design, which is ludicrous. I feel like I’ve been robbed of $12,000. My only recourse is to tell the public about Cocoweb so no-one else experiences this. Be forewarned! Stay away from Cocoweb’s light fixtures - especially the barn lights. You will face trouble right away - and Cocoweb will only replace them with the same junk.

I have purchased 6 picture lights in the past few years, service was good until now. They changed the shipping address from what was on the purchase confirmation and invoice. They want to charge me to contact the shipping company and have their error corrected. Once I pointed out to them that this was not my error, but in fact theirs they stopped communicating with me (email communications) and continue to ignore several emails that I have since sent. ..I still have not received my light. Disgusting approach to dealing with an error that they made.. terrible customer service.

Buyer beware, Cocoweb products have this ENORMOUS branding on the visible mount. If you were planning on putting anywhere visible, all that visitors will see is this writing. Additionally, the products are made from a cheaper soft metal. Lastly, I would be cautious of dealing with this company. When I returned the items (due to abnoxious branding) they accused me of not returning items, and charged me a ~$200 restocking fee. Would highly discourage buying their products