Stefanie S.
Good afternoon,
Updated review: lovecocojewelry was very responsive to my concern noted below and resent replacements immediately. Thank you Good afternoon, I ordered four bracelets as Christmas gifts for my friends and was finally able to give them to them recently. Unfortunately, all of the bracelets are very loose and feel flimsy near the clasp. One of the bracelets already broke after only two days of wear. I wanted to see if it would be possible to receive four replacement bracelets that are smaller and more secure at the clasp. We absolutely love the look of them, but the fit and durability have been disappointing. Thank you for your time and help. I look forward to your response. Best regards, Stefanie Stoltz
Response from CocojewelryJan 12, 2026
Hello, Stefanie. We are truly sorry about the items you received—this is not the experience we want for our customers. A replacement package has already been sent, and the shipping information has been shared with you via the email address we have on file. Thank you for bringing this to our attention and for your patience. Please don’t hesitate to reach out if you need any further assistance.