CockatooReviews of cockatoo.com

My initial few transcripts with Cockatoo were impressive. Based on that, I upgraded to the Pro version. After receiving payment, quality immediately and severely declined. Periods of 10-30 seconds are routinely omitted from transcription, rendering output useless. I then have to manually go through and transcribe the recordings myself to make up for the gaps. This renders the whole service entirely useless. I have sent multiple messages to cockatoo with details, including noting specific gaps in transcripts and time stamps. I have received no reply. I am now going to ask for a refund from the bank and escalate documentation to my State's Attorney, as this is a clear case of false advertising and failure to respond to consumers. Beware.

I contacted this company as soon as they took money out of my account to request a refund. I have not heard back despite sending 5 emails. Do not use them no trustworthy in my books

I couldnt see the difference with Microsoft word that does the same thing. I needed something that clearly identifies who is talking. Their are more capable softwares at the same price range. Overall customer experience was responsive and fair in their dealings and offered a refund.

offer free trial for student and easy to use

I think cockatoo has roughly 90% accuracy in transcribing interviews in Bahasa Indonesia. I've tried similar services, and perhaps, cockatoo has the highest accuracy, with the most affordable subscription rate. Customer service was also promptly responding to my inquiry. The only downside is it did not recognise the voices of the interviewer and participant, and incorrect timestamps.

The 5-star review is most certainly based not only on the quality of their transcriptions, but also their flexibility in resolving invoicing issues. I have test driven other transcription services in the industry, but none even come close, Cockatoo definitely sets the benchmark in the industry. My interviews are conducted with many folk around the world, all with different accents, and Cockatoo handles all of them without fuss. I look forward to another 12 months of excellent service.

I am thrilled by Cockatoo! It transcribes even spoken dialect in proper written language. That's outstanding. And I stop saving extra copies of the transcrips. They are always and securely available on Cockatoos's platform and even separated minute by minute. You always have your full overview over the whole text. Really great!

I was wrongly charged for $39 CAD by cockatoo. I emailed their help and support team and they promptly responded back to my query and reimbursed my payment. I really admire and appreciate what they did and that too with a swift response. Shout out to their help and support team. Will continue to use their services in the future. Thanks Cockatoo 👍